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- Tasks: Lead a team to enhance customer satisfaction and streamline operations.
- Company: Join Graham & Brown, a proud British family business with 80 years of creativity.
- Benefits: Enjoy your birthday off, hybrid working, and up to 60% discount on products.
- Why this job: Make a real impact in customer operations while working in a vibrant team.
- Qualifications: Experience in customer service leadership and strong communication skills required.
- Other info: Dynamic environment with regular social events and excellent career growth opportunities.
The predicted salary is between 28502 - 35627 £ per year.
Welcome to Graham & Brown Holdings – a family of companies; founded in 1946 we are a proud British, fourth-generation family of companies. For 80 years, we’ve been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation. Across both Graham & Brown and G&B Home Living our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.
As a trusted category partner, G&B Home Living collaborates with leading DIY and home retailers, as well as independent specialists, to deliver beautifully curated ranges at exceptional value. Our house brands provide design-rich solutions at affordable prices, while our licensed collections cater to every style and taste.
The Role: G&B Home Living is now seeking a Customer Operations Team Leader to join our dedicated team. This pivotal role is essential in ensuring our customer operations run smoothly, enhancing customer satisfaction, and driving operational excellence across the organisation. As the Customer Operations Team Leader, you will oversee a talented team of Advisors, ensuring they are equipped with the right tools and knowledge to deliver exceptional service. Your leadership will play a key role in fostering a customer-centric culture, empowering colleagues to address customer needs effectively and efficiently.
As Customer Operations Team Leader, you will be responsible for developing and implementing strategies that not only improve processes but also elevate the overall customer experience. Additionally, you will collaborate with various departments to enhance service delivery and address any challenges that may arise. If you are a passionate leader who thrives in a fast-paced environment and is dedicated to making a difference in customer operations, we encourage you to apply and become part of our vibrant family at G&B Home Living.
Essential Requirements to be successful as our Customer Operations Team Leader:
- Proven experience in a customer service or operations leadership role.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Friendly telephone manner.
- Demonstrated ability to analyse data and implement process improvements.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong problem-solving skills and the ability to handle conflicts professionally.
We believe in rewarding our team for their hard work and dedication. Here’s what you’ll get when you join us:
- Your birthday off—because you deserve to celebrate in style!
- Hybrid working - option to work remotely for 20% of the week, after an initial training period.
- A fantastic discount of up to 60% - perfect for giving your home a makeover.
- A generous pension scheme (totalling 10%) - because your future matters.
- Free parking and access to company vehicles for business needs.
- Regular social events hosted by our Fun Squad - because we know how to work hard and play hard.
If this sounds like your perfect role, don't delay in making your application to join us as Customer Operations Team Leader today and we will be in touch with you very soon!
Customer Operations Team Leader in Padiham employer: Graham And Brown Ltd.
Contact Detail:
Graham And Brown Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Team Leader in Padiham
✨Tip Number 1
Get to know the company inside out! Research Graham & Brown and G&B Home Living, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Operations Team Leader, you'll need to inspire and motivate your team. Role-play common scenarios or questions you might face in the interview to feel more confident.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. This will demonstrate your ability to handle conflicts professionally, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our vibrant family at G&B Home Living.
We think you need these skills to ace Customer Operations Team Leader in Padiham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Operations Team Leader role. Highlight your leadership experience and any customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer operations and how you can contribute to our mission at G&B Home Living. Keep it friendly and engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Graham And Brown Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Graham & Brown Holdings. Understand their history, values, and what makes them unique in the home decor industry. This will not only show your genuine interest but also help you align your answers with their mission of creating loving homes.
✨Showcase Your Leadership Skills
As a Customer Operations Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service processes. Be ready to discuss how you can foster a customer-centric culture within their organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle conflicts. Think of specific scenarios where you’ve had to analyse data to implement improvements or resolve customer issues. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer operations, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
