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For Companies At a Glance
- Tasks: Lead a high-end showroom, ensuring exceptional customer experiences and stunning visual displays.
- Company: Join a prestigious interior design firm known for its luxury offerings and innovative approach.
- Benefits: Enjoy a competitive salary, generous holiday, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values creativity, customer relationships, and community engagement.
- Qualifications: Degree or equivalent experience in luxury retail, interior design, or hospitality required.
- Other info: Evening work may be necessary; Italian language skills are a plus.
Job Title: Showroom Manager
Location: London
Employment Type: Full-Time
Industry: Interior Design
Salary: Competitive, based on experience
Job Summary:
We are seeking a Showroom Manager to head up the operations of a high-end showroom in London. This role is ideal for a customer-driven professional with a passion for delivering exceptional customer experiences and a strong eye for visual presentation. The successful candidate will be responsible for managing the showroom, monitoring stock, liaising with business clients, organising events and ensuring the space reflects the brand\’s identity and standards.
Key Responsibilities:
Sales & Customer Experience.
- Deliver a premium customer experience through expert product knowledge and personalised service.
- Build and maintain strong relationships with clients, ensuring repeat business and referrals.
- Handle customer queries and orders with professionalism and efficiency using a CRM system
- Organise showroom events aimed at high end business clients
- Ensure the showroom is impeccably presented at all times, aligned with brand guidelines
- Maintain strong product knowledge and stay up to date on industry trends and competitors
Operations & Inventory Management
- Monitor stock levels and coordinate replenishment with internal international teams
- Maintain accurate inventory records
- Ensure compliance with health and safety standards and operational procedures.
Reporting & Strategy
- Identify opportunities for improvement and implement strategic initiatives to boost performance.
Events & Promotions
- Plan and execute in-store events
- Engage with local communities and industry networks to increase brand visibility.
Requirements:
- Degree educated or equivelant
- Proven experience in a similar showroom, retail or hospitality role (preferably in luxury, interior design, architecture or fashion)
- Sales-focused mindset with a customer-first approach.
- Excellent understanding of visual merchandising and showroom operations.
- Strong organisational and multitasking abilities.
- Exceptional communication and interpersonal skills.
- Ability to work some evenings
- Italian language skills would be beneficial
Benefits:
- Competitive salary, above average holiday entitlement, and performance-based incentives.
- Potential opportunities for professional development and career progression.
We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We\’re committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Showroom Manager employer: Grafton Recruitment
Contact Detail:
Grafton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager
✨Tip Number 1
Familiarise yourself with the latest trends in interior design and luxury retail. Being knowledgeable about current styles and products will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the interior design and luxury retail sectors. Attend industry events or join relevant online communities to connect with potential colleagues and mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 3
Prepare to discuss your previous experiences in managing customer relationships and showroom operations. Be ready to share specific examples of how you've enhanced customer experiences or improved showroom presentations in past roles.
✨Tip Number 4
Showcase your organisational skills by being proactive in your approach. Consider creating a mock plan for a showroom event or a visual merchandising strategy that aligns with the brand's identity, and be prepared to present this during your interview.
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in showroom management, retail, or hospitality. Emphasise your customer service skills and any experience with luxury brands to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for interior design and customer experience. Mention specific examples of how you've successfully managed a showroom or delivered exceptional service in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as visual merchandising, inventory management, and event planning. Use keywords from the job description to demonstrate that you meet the requirements.
Showcase Your Knowledge: Demonstrate your understanding of current trends in interior design and luxury retail. Mention any relevant industry knowledge or connections that could benefit the showroom's operations and visibility.
How to prepare for a job interview at Grafton Recruitment
✨Showcase Your Customer Service Skills
As a Showroom Manager, delivering exceptional customer experiences is key. Be prepared to share specific examples of how you've gone above and beyond for clients in previous roles. Highlight your ability to build relationships and handle queries efficiently.
✨Demonstrate Your Visual Merchandising Knowledge
Since the role requires a strong eye for visual presentation, come ready to discuss your experience with showroom layouts and product displays. You might even want to bring a portfolio or examples of past work to illustrate your skills.
✨Prepare for Operational Questions
Expect questions about inventory management and operational procedures. Brush up on your knowledge of stock monitoring and CRM systems, as well as any relevant health and safety standards you’ve adhered to in previous positions.
✨Engage with Event Planning Experience
The role involves organising events, so be ready to talk about any past experiences you have in planning and executing successful events. Discuss how you engaged with clients and communities to enhance brand visibility.
