At a Glance
- Tasks: Deliver top-notch customer service and support internal teams with admin tasks.
- Company: Join a global leader in the industry with a strong reputation.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Fast-paced role with opportunities to grow and learn in a dynamic setting.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and administrational support to internal teams. Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team.
Some of your responsibilities as a Service Coordinator are listed below:
- Administration and maintenance of PPE records
- Handle a variety of telephone queries including emergency callouts
- Coordinate PPE deliveries
- Be the primary contact between clients and internal teams
- Manage an online helpdesk, where clients can log various types of enquiries and requests related to PPE
- Accurately record key activities in a monthly KPI pack and prepare for sign-off
- Conduct meetings with client Managers
The ideal Service Coordinator will have:
- Excellent communication skills and a confident telephone manner
- Positive attitude towards solving a variety of complex queries in a fast-paced role
- IT literacy, in particular with Excel and Outlook
- Experience working with SAP or Jira software is advantageous
- Accuracy and attention to detail
- Time management with the ability to work under pressure
Service Desk Coordinator employer: Grafton Recruitment
Join a globally recognised leader in the industry as a Service Desk Coordinator, where you will thrive in a dynamic work environment that prioritises exceptional customer service and teamwork. Our company fosters a supportive culture that encourages professional growth and development, offering comprehensive training and advancement opportunities. Located in a vibrant area, we provide a unique chance to be part of a forward-thinking organisation that values innovation and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled complex queries or managed time effectively in previous roles. This will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing exceptional customer service. We want to see how you've handled queries and supported clients in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Desk Coordinator role. Mention relevant experiences and skills that align with the job description – it’ll make you stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Grafton Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles. Since the role involves providing exceptional service, be ready to discuss your approach to handling queries and complaints. Think of examples where you’ve gone above and beyond for a customer.
✨Familiarise Yourself with Relevant Software
If you have experience with SAP or Jira, make sure to highlight it. If not, do a bit of research on these tools. Being able to speak confidently about how you would use them in the role can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like emergency callouts or managing multiple requests at once. Practise your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Communication Skills
Since excellent communication is key, think about how you can showcase this during the interview. Be clear and concise in your answers, and don’t hesitate to ask clarifying questions if you need more information about what’s being asked.
