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- Tasks: Provide 1st and 2nd line technical support and troubleshoot hardware/software issues.
- Company: Leading employer in Gloucestershire with a vibrant team culture.
- Benefits: Competitive salary, career growth, and supportive work environment.
- Why this job: Kickstart your tech career and make a difference in a dynamic team.
- Qualifications: 2 years of IT experience and strong communication skills.
- Other info: Join a busy team and enjoy a variety of tasks in a tech-savvy environment.
A fantastic opportunity working for a leading Gloucestershire employer. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance providing 1st and 2nd line support within a busy team. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring timely resolution of enquires. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for technology.
Take the next step in your career now, scroll down to read the full role description and make your application.
1st and 2nd Line technical support (phone, email and in person)
Log support tickets for all issues flagged, including daily checks.
Management of incidents and requests and escalating to 3rd line support where necessary.
Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards.
Hosting inductions for new employees.
Maintaining an orderly and tidy working environment for all areas under the control of the IT department.
Documentation; procedures, configurations, training
Maintenance of end user and meeting room equipment builds and processes
Experience required
Ideally 2 years\’ experience working in IT, ideally on a service or help desk.
Good knowledge of Windows (configuration and support). Microsoft 365, including Teams, Exchange online & Intune
Confident in supporting and communicating General understanding of LAN, WAN, DHCP, DNS
We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We\’re committed to protecting the privacy of all our candidates and clients, please visit and
Service Desk Analyst employer: Grafton Recruitment
Contact Detail:
Grafton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios you might face as a Service Desk Analyst. We recommend practising with a friend or using mock interviews to boost your confidence.
✨Tip Number 3
Show off your passion for technology! During interviews, share examples of how you've solved tech problems in the past. This will demonstrate your proactive problem-solving skills and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any 1st and 2nd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your tech knowledge and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Show Off Your Communication Skills: As a Service Desk Analyst, communication is key! In your application, demonstrate your ability to explain technical issues clearly and concisely. We love candidates who can bridge the gap between tech and non-tech users!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Grafton Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows configuration, Microsoft 365, and networking basics like LAN and DHCP. Being able to confidently discuss these topics will show that you're not just a problem solver but also someone who understands the tools you'll be working with.
✨Practice Your Customer Service Skills
As a Service Desk Analyst, you'll be the first point of contact for users. Practise how you would handle different scenarios, especially tricky customer interactions. Think about how to remain calm and professional while troubleshooting issues, as this will demonstrate your strong communication skills.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in IT support and how you've handled past incidents. Be ready to share specific examples of when you successfully resolved a technical issue or improved a process. This will help you stand out as a proactive problem solver.
✨Show Enthusiasm for Technology
Let your passion for technology shine through during the interview. Share any personal projects or interests related to IT, as this can set you apart from other candidates. Employers love to see candidates who are genuinely excited about the field they’re entering.
