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- Tasks: Support sales and operations with hands-on administration in a collaborative team.
- Company: Join a growing, customer-focused business with a supportive environment.
- Benefits: Competitive day rate, potential for permanent role, and holiday accrual.
- Other info: Office-based role in Surrey, 42.5 hours per week, Monday to Friday.
- Why this job: Gain valuable experience in a fast-paced role with opportunities for growth.
- Qualifications: 2 years' experience in admin or customer support, strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
This is an office-based role within a small, collaborative team where everyone plays a part in the success of the business. The position is busy and hands-on, supporting both sales and operations with day-to-day administration across the booking and rental process. We’re looking for someone organised, proactive and detail-focused, who is comfortable juggling multiple tasks in a fast-paced environment. There is clear scope to grow with the role as the business continues to expand.
Key Responsibilities
- Manage and coordinate rental bookings, ensuring all details are accurately recorded and communicated
- Process vehicle orders and manage documentation from order through to delivery
- Arrange deliveries with suppliers or in-house hauliers and support invoicing
- Maintain accurate records and prepare basic reports
- Act as a point of contact for customer enquiries, providing updates and resolving issues professionally
Skills and Experience Required
- At least 2 years' experience in a fast-paced admin or customer support role, ideally within sales, logistics or a similar environment
- Strong organisational skills with the ability to manage multiple tasks and meet deadlines
- Clear and professional written and verbal communication skills
- Confident using Microsoft Office (Excel, Word, Outlook) and booking or admin systems such as Key2 or JAAMA
- High attention to detail and accuracy
- Able to adapt to changing priorities and solve problems quickly
- Customer-focused with a strong telephone manner
Desirable
- Experience with logistics, rental or fleet management systems
- Knowledge of vehicle fleet or rental processes
- Proactive attitude and willingness to learn
Why Join Us
- Join a growing, customer-focused business
- Supportive, collaborative team environment
- Genuine opportunity to develop and progress
Package and Details
- Day rate £120 to £140 per day, depending on experience
- 6-month contract with potential to go permanent
- Full-time, office-based role
- 42.5 hours per week, Monday to Friday
- Holiday accrued in line with contract terms
- Location Surrey
- Reliable commute required
We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We’re committed to protecting the privacy of all our candidates and clients.
Sales Support and Customer Care Administrator employer: Grafton Recruitment
Contact Detail:
Grafton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support and Customer Care Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and the company. This not only demonstrates your interest but also helps you assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our collaborative team and contributing to our success.
We think you need these skills to ace Sales Support and Customer Care Administrator
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, make sure to highlight your organisational skills. We want to see how you manage multiple tasks and keep everything in order, especially in a fast-paced environment like ours.
Be Clear and Professional: When writing your application, use clear and professional language. This role involves a lot of communication, so we need to know you can express yourself well in writing.
Tailor Your Experience: Don’t just list your past jobs; tailor your experience to match the role. If you've worked in admin or customer support, share specific examples that show how you’ve excelled in similar environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Grafton Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around managing bookings and customer enquiries. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share specific examples of how you've successfully managed multiple tasks in a fast-paced environment. Think about times when you juggled various responsibilities and how you prioritised them effectively.
✨Demonstrate Your Customer Focus
As a Sales Support and Customer Care Administrator, being customer-focused is key. Prepare to discuss situations where you’ve gone above and beyond to resolve customer issues or improve their experience. Highlight your strong telephone manner and any relevant experiences that showcase your ability to communicate clearly and professionally.
✨Be Ready to Discuss Tech Skills
This position requires proficiency in Microsoft Office and possibly booking systems like Key2 or JAAMA. Brush up on your Excel, Word, and Outlook skills, and be prepared to discuss how you’ve used these tools in previous roles. If you have experience with logistics or rental management systems, don’t forget to mention that too!