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- Tasks: Support the sales team with order processing and customer service.
- Company: Join a dynamic team in a thriving industry in Kent.
- Benefits: Enjoy competitive salary, holiday entitlement, and a company pension scheme.
- Why this job: Perfect for detail-oriented individuals who love communication and teamwork.
- Qualifications: 1-2 years in sales admin or customer service; strong IT skills required.
- Other info: Flexible hours and training budget for personal growth.
The predicted salary is between 22000 - 30000 £ per year.
The Sales Administrator provides day-to-day administrative support to the sales team, ensuring accurate order processing, excellent customer service, and smooth coordination between sales, logistics, and finance. This role is ideal for a detail-oriented candidate who thrives on process, communication, and customer-facing tasks.
Key Responsibilities
- Process sales orders, quotations, and invoices accurately and within SLA.
- Maintain and update customer records and CRM data.
- Handle customer enquiries by phone and email, making sure responses are timely and helpful, and escalate any issues when needed.
- Coordinate delivery schedules, liaise with logistics and suppliers, and chase order progress.
- Prepare sales reports, order confirmations, and weekly pipeline updates for the sales team.
- Support the finance team with credit control and billing queries when needed.
- Help with general admin tasks and occasionally assist with customer visits or internal improvements.
Required Skills and Experience
- Minimum 1–2 years’ experience in sales administration, customer service, or order processing.
- Strong IT skills: MS Excel, Outlook, and experience with CRM/ERP systems.
- Excellent communication and organisation skills; ability to prioritise and meet deadlines.
- Attention to detail with numerical accuracy for invoicing and order entry.
- Customer-focused attitude and ability to work collaboratively across teams.
Qualifications and Desirable Attributes
- A-levels or equivalent; GCSEs including Maths and English preferred.
- Experience with EDI or complex order systems is advantageous.
- Industry knowledge (manufacturing, wholesale, or tech) beneficial but not essential.
Why join us?
- Holiday entitlement (e.g., 25 days + bank holidays)
- Company Pension Scheme
- Training budget
Sales Administrator in Medway employer: Grafton Recruitment
Contact Detail:
Grafton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Medway
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Administrator role, and who knows? They might just have the inside scoop on an opening.
✨Tip Number 2
Prepare for those interviews! Research common questions for sales admin roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills and experience effectively.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of standing out. So, what are you waiting for? Get your application in!
We think you need these skills to ace Sales Administrator in Medway
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight your experience in sales administration and customer service, and don’t forget to showcase your strong IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the key responsibilities listed in the job description. We love a good story!
Show Off Your Attention to Detail: As a Sales Administrator, attention to detail is crucial. In your application, make sure to demonstrate your numerical accuracy and organisational skills. A well-structured application will show us you’re the right candidate for the job!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Grafton Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with the key responsibilities like order processing and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your IT skills, especially with MS Excel and CRM systems. Be ready to discuss specific examples of how you've used these tools in previous roles. This will demonstrate your capability to handle the technical aspects of the job effectively.
✨Be Customer-Focused
Since this role involves a lot of customer interaction, prepare to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went the extra mile for a customer—this will showcase your customer-focused attitude.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the sales process. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and improve processes.