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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for customers and partners.
- Company: Join a leading smart technology solutions provider in hospitality.
- Benefits: Competitive salary of £35k, dynamic work environment, and growth opportunities.
- Why this job: Be a key player in enhancing customer experiences with innovative tech solutions.
- Qualifications: Technical background in engineering, IT, or electronics; strong problem-solving skills.
- Other info: Collaborative team culture with a focus on continuous learning and development.
The predicted salary is between 28000 - 42000 £ per year.
Junior Technical Customer Service Specialist Salary: £35k Watford We are currently supporting one of our international clients, a leader in smart technology solutions for hospitality environments who is seeking Junior Technical Service Specialist to join their growing technical support team. In this position you will be a key link between customers, partners, and internal technical departments, providing technical assistance, resolving service requests and ensuring a high level of customer service. THE ROLE What you\’ll do as a Junior Technical Service Specialist: Provide technical assistance and troubleshooting to customers and partners. Monitor and manage support cases, ensuring timely resolutions. Inspect and analyse returned or faulty products, report findings, and collaborate with other teams on corrective measures. Share feedback and contribute to service improvements. Maintain accurate and up-to-date customer records and case notes in the system. THE CANDIDATE We are looking for a technical minded, communicative, and proactive individual who enjoys solving problems and working in a fast paced environment. Technical background, experience in engineering, IT, or electronics. Understanding of product testing, diagnostics, and repair processes. Strong analytical and problem solving mindset. Customer focus and proactive approach to daily tasks. Openness to learning and adapting in a dynamic environment. Ability to prioritise and manage time effectively. Outstanding communication skills. Familiarity with CRM systems and proficiency in Microsoft Office. If you\’d like to be part of a forward thinking, international organisation that values innovation, teamwork and continue development – we\’d love to hear from you. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We\’re committed to protecting the privacy of all our candidates and clients, please visit
Junior Technical Service Specialist employer: Grafton Recruitment
Contact Detail:
Grafton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technical Service Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your problem-solving skills. Think of examples from your past experiences that highlight your technical knowledge and customer service abilities. We want to see how you tackle challenges!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Junior Technical Service Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from proactive candidates who are eager to join our innovative team.
We think you need these skills to ace Junior Technical Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the role. We want to see how your background in engineering, IT, or electronics makes you a great fit for the Junior Technical Service Specialist position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving mindset and customer focus. Let us know why you're excited about joining our team and how you can contribute to our innovative environment.
Showcase Your Communication Skills: Since this role involves liaising with customers and partners, it's crucial to demonstrate your outstanding communication skills. Whether it's in your CV or cover letter, make sure we can see how you effectively convey technical information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Grafton Recruitment
✨Know Your Tech
Brush up on your technical knowledge related to the products and services offered by the company. Be prepared to discuss troubleshooting methods and any relevant experience you have in engineering, IT, or electronics. This will show that you're not just a people person but also technically savvy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical mindset and proactive approach to problem-solving, which are key for this role.
✨Communicate Clearly
Since this role involves liaising with customers and partners, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your communication skills. Remember, outstanding communication is crucial!
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it. If not, take some time to learn about common CRM tools and their functionalities. Showing that you're willing to learn and adapt will impress the interviewers and align with their focus on continuous development.
