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For Companies We're looking for a passionate and driven Front Office Manager to lead a dynamic front desk team at a vibrant and exceptionally busy venue in London. Reporting to the General Manager, you'll ensure smooth operations and deliver exceptional guest experiences.
Key Responsibilities:
- Lead and motivate the front desk team
- Ensure seamless guest journeys and high satisfaction
- Handle guest feedback and resolve issues professionally
- Drive upselling strategies and monitor performance
- Promote self-check-in systems and staff training
- Collaborate across departments for smooth operations
What We're Looking For:
- Proven front desk experience within a Hostel or very large hotel
- Ideally suited for a Duty Manager looking for the next step
- Strong leadership and communication skills
- Guest-focused with a problem-solving mindset
- Familiarity with self-check-in tech is a plus
- Data-driven and performance-oriented
We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients.
Front Office Manager employer: Grafton Recruitment
Join our vibrant team in London as a Front Office Manager, where you'll lead a passionate front desk team in delivering exceptional guest experiences at a bustling venue. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering flexible hours and opportunities for advancement within the hospitality industry. With a focus on teamwork and innovation, we provide a unique environment that values your contributions and empowers you to excel.
Contact Detail:
Grafton Recruitment Recruiting Team
