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- Tasks: Manage customer relationships and ensure smooth order processing.
- Company: Join a large manufacturing business in Hull.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Why this job: Perfect opportunity to develop your customer service skills in a supportive team.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: 9-month contract role with a focus on teamwork and accuracy.
The predicted salary is between 28800 - 43200 £ per year.
Role: Customer Service Advisor
Based in Hull
Contract role: 9 Months
Grafton Recruitment are working with a large manufacturing business to appoint a Customer Services professional to undertake a 9-10 Month maternity leave.
You will take responsibility for managing and developing the relationship with the customer on a day-to-day basis, ensuring sales orders are taken and effectively and accurately processed. You will manage the orders through the business from forecasting and stocking, through to despatch and invoicing. You will liaise with logistics to ensure product is delivered on time.
You will also be responsible for managing pricing, terms, and delivery data, as well as monthly reporting on data.
Experience:
- Previous customer service experience, ideally in a manufacturing or distribution environment.
- Able to work in an accurate way and work under pressure.
- Excellent communication skills, oral and written.
- Fluent in English and fluency in an additional European language would be ideal.
- Experienced in MS Office and ideally SAP.
We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We are committed to protecting the privacy of all our candidates and clients.
Customer Service Representative employer: Grafton Recruitment
Contact Detail:
Grafton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or manufacturing. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle difficult customers or manage multiple orders under pressure. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with MS Office or SAP, be ready to discuss specific examples of how you’ve used these tools to improve customer service or streamline processes. It’s all about demonstrating your value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your previous experience in customer service, especially in manufacturing or distribution, and showcase your communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing customer relationships and processing orders.
Showcase Your Skills: Don’t forget to mention your proficiency in MS Office and any experience with SAP. If you speak another European language, make sure to highlight that too—it could set you apart from other candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Grafton Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Research their customer service approach and any recent news about them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your previous customer service roles, especially in manufacturing or distribution. Think about times when you successfully managed orders or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Brush Up on Your Tech Skills
Since the role involves using MS Office and ideally SAP, be ready to discuss your experience with these tools. If you have any relevant certifications or training, mention them. You might even want to practice using these applications before the interview.
✨Communicate Clearly
Excellent communication is key for this role. During the interview, focus on speaking clearly and concisely. Listen carefully to the interviewer's questions and take a moment to think before you respond. This will demonstrate your ability to communicate effectively under pressure.
