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For Companies At a Glance
- Tasks: Lead customer insight programmes and translate data into impactful stories.
- Company: Join a purpose-driven organisation in the housing sector making a real difference.
- Benefits: Enjoy a hybrid work model and competitive salary of £43k.
- Why this job: Shape business strategies with customer voices at the forefront and enhance your analytical skills.
- Qualifications: Proven experience in customer research, strong analytical mindset, and excellent communication skills required.
- Other info: Must hold a valid driving licence and be ready to collaborate with senior decision makers.
The predicted salary is between 25800 - 43200 £ per year.
Salary: £43k
North East England
Hybrid role
Grafton Recruitment is delighted to be working with a purpose-led organisation in the housing sector to appoint a Customer Research Manager. This is a fantastic opportunity to lead on insight strategy and ensure customer voices are at the heart of business decisions.
THE ROLE:
- Design and lead a customer insight programme using a wide range of research methodologies to enhance understanding of customer needs and ensure their input shapes business strategy.
- Oversee the development and implementation of customer satisfaction measurement tools, managing relationships with research suppliers and setting robust research frameworks and analysis standards.
- Map out the full customer journey.
- Manage third-party research providers to ensure all methods are rigorous, compliant with regulations, and produce actionable insights.
- Translate complex data into compelling stories that drive action and inform strategic decision making.
THE CANDIDATE:
- Successful candidate will demonstrate proven experience in a similar Customer research leadership role.
- A genuine interest in customer insight and a strong analytical mindset.
- Practical experience in delivering end to end quantitative research projects, including survey design and data interpretation.
- The ability to collaborate with a wide range of stakeholders including senior decision makers.
- Outstanding communication skills.
- You will be required to hold a current and valid driving licence.
- The ability to present data in a clear and impactful way.
Customer Research Manager employer: Grafton Recruitment
Contact Detail:
Grafton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research Manager
✨Tip Number 1
Familiarise yourself with various research methodologies relevant to customer insights. Understanding both qualitative and quantitative approaches will help you demonstrate your expertise during interviews.
✨Tip Number 2
Prepare examples of how you've successfully managed relationships with research suppliers in the past. Being able to discuss specific projects where you ensured compliance and produced actionable insights will set you apart.
✨Tip Number 3
Brush up on your data storytelling skills. Practice translating complex data into clear narratives that drive action, as this is a key part of the role and will be crucial in your discussions with potential employers.
✨Tip Number 4
Network with professionals in the housing sector or customer research field. Engaging with industry peers can provide valuable insights and may even lead to referrals for the position you're interested in.
We think you need these skills to ace Customer Research Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer research and leadership roles. Emphasise your analytical skills and any specific methodologies you have used in previous positions.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in customer insight and how it aligns with the organisation's purpose. Mention specific examples of how you've successfully led research projects and translated data into actionable insights.
Showcase Communication Skills: Since outstanding communication is key for this role, consider including examples of how you've effectively collaborated with stakeholders or presented complex data in an understandable way.
Highlight Relevant Qualifications: If you have any certifications or training related to research methodologies or data analysis, be sure to include these in your application. This will demonstrate your commitment to the field and enhance your credibility.
How to prepare for a job interview at Grafton Recruitment
✨Showcase Your Analytical Skills
As a Customer Research Manager, your analytical mindset is crucial. Be prepared to discuss specific examples of how you've used data to drive decisions in previous roles. Highlight any quantitative research projects you've led and the impact they had on business strategy.
✨Demonstrate Your Communication Skills
Outstanding communication is key for this role. Practice explaining complex data in simple terms. You might be asked to present a case study or a past project, so ensure you can convey your insights clearly and compellingly.
✨Understand the Customer Journey
Familiarise yourself with mapping out customer journeys. Be ready to discuss how you’ve previously identified pain points and opportunities for improvement. Showing that you can think from the customer's perspective will resonate well with the interviewers.
✨Prepare for Stakeholder Collaboration
This role requires collaboration with various stakeholders. Think of examples where you've successfully worked with senior decision-makers or cross-functional teams. Emphasise your ability to build relationships and influence others with your insights.
