At a Glance
- Tasks: Provide top-notch customer service and support internal teams with admin tasks.
- Company: Join a global leader in the industry with a strong reputation.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with plenty of opportunities to learn and develop your skills.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills, IT literacy, and a positive problem-solving attitude.
The predicted salary is between 25000 - 35000 £ per year.
The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and administrational support to internal teams. Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team.
The Role: Some of your responsibilities as a Service Coordinator are listed below:
- Administration and maintenance of PPE records
- Handle a variety of telephone queries including emergency callouts.
- Coordinate PPE deliveries.
- Be the primary contact between clients and internal teams.
- Manage an online helpdesk, where clients can log various types of enquiries and requests related to PPE.
- Accurately record key activities in a monthly KPI pack and prepare for sign-off.
- Conduct meetings with client Managers
The Candidate: The ideal Service Coordinator will have:
- Excellent communication skills and a confident telephone manner.
- Positive attitude towards solving a variety of complex queries in a fast-paced role.
- IT literacy, in particular with Excel and Outlook.
- Experience working with SAP or Jira software is advantageous.
- Accuracy and attention to detail.
- Time management with the ability to work under pressure.
We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients.
Service Desk Coordinator in Bristol employer: Grafton Recruitment
Join a globally recognised leader in the industry as a Service Desk Coordinator, where you will thrive in a dynamic work environment that prioritises exceptional customer service and teamwork. Our company fosters a supportive culture with ample opportunities for professional growth and development, ensuring that every employee feels valued and empowered. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and coordinating with internal teams, being articulate and confident on the phone is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your IT skills! Brush up on Excel and Outlook, and if you have experience with SAP or Jira, make sure to highlight that. You could even prepare a quick demo of how you’ve used these tools effectively in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Coordinator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role requires excellent communication, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing your confident telephone manner in your cover letter.
Highlight Your IT Skills:Mention your experience with Excel, Outlook, and any familiarity with SAP or Jira. We want to see how tech-savvy you are, so don’t forget to include specific examples of how you've used these tools in past roles.
Demonstrate Your Problem-Solving Attitude:The job involves solving complex queries, so share instances where you've successfully tackled challenges. This will show us that you have a positive attitude and can thrive in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Grafton Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle various scenarios, especially complex queries. Think about examples from your past experiences that showcase your ability to provide exceptional service.
✨Familiarise Yourself with Relevant Software
Since the role mentions IT literacy and familiarity with tools like SAP or Jira, make sure you have a basic understanding of these systems. If you’ve used similar software, be prepared to explain how you adapted to new technologies in previous roles.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since the role requires excellent communication, consider doing mock interviews with friends or family. Focus on maintaining a positive tone, especially when discussing problem-solving.
✨Prepare for Time Management Questions
Think of specific examples where you successfully managed your time under pressure. Be ready to discuss how you prioritise tasks and handle multiple responsibilities, as this will show your potential employer that you can thrive in a fast-paced environment.
