At a Glance
- Tasks: Provide exceptional customer service and coordinate essential equipment deliveries.
- Company: Friendly team in Yate, Bristol, offering a supportive work environment.
- Benefits: Work from home one day a week and enjoy a dynamic office culture.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Join a small team and make a real difference in customer satisfaction.
- Qualifications: 2+ years in a similar role with excellent communication skills.
The predicted salary is between 22050 - 26950 £ per year.
We are seeking an experienced helpdesk or service desk coordinator based in YATE, Bristol.
Iniotially 6 month temporray role to start immediately.
Work from home 1 day a week, 4 days in office.
The role of Service Coordinator will be to join a small, friendly team to provide exceptional levels of customer service to key existing customers.
- You will handle a variety of telephone and email queries including emergency callouts.
- Coordinate essential equipment deliveries and emergency orders.
- Be the primary contact between customers and internal teams.
- Help manage an online helpdesk, where customers can log various types of enquiries and requests.
- Accurately record key activities.
The ideal Service Coordinator will have
- Excellent communication skills and a confident telephone manner.
- A positive attitude towards solving a variety of complex queries in a fast-paced role.
- Able to conduct inline client meetings (training and assistance provided)
- Previous solid 2+ years in a similar role within a call centre or similar office environment
IT literacy, in particular with Excel and Outlook. Experience working with Sap would be an advantage.
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Service Desk Coordinator employer: Grafton Recruitment International
Grafton Recruitment International is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive training programs and growth opportunities, particularly in the vibrant South Coast region, where you can engage directly with clients and make a tangible impact on local businesses. Join us to be part of a supportive team that values your contributions and encourages professional development.
Contact Details:
Grafton Recruitment International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Grafton Recruitment International.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Grafton Recruitment International. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Grafton Recruitment International.
How to prepare for a job interview at Grafton Recruitment International
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Grafton Recruitment International's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Grafton Recruitment International offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
