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- Tasks: Support sales and operations with hands-on administration in a collaborative team.
- Company: Join a growing, customer-focused business with a supportive environment.
- Benefits: Competitive day rate, potential for permanent role, and career development opportunities.
- Other info: Fast-paced role with clear growth potential and a focus on teamwork.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 2 years' experience in admin or customer support, strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
This is an office‑based role within a small, collaborative team where everyone plays a part in the success of the business. The position is busy and hands‑on, supporting both sales and operations with day‑to‑day administration across the booking and rental process. We're looking for someone organised, proactive and detail‑focused, who is comfortable juggling multiple tasks in a fast‑paced environment. There is clear scope to grow with the role as the business continues to expand.
Key Responsibilities
- Manage and coordinate rental bookings, ensuring all details are accurately recorded and communicated.
- Process vehicle orders and manage documentation from order through to delivery.
- Arrange deliveries with suppliers or in‑house hauliers and support invoicing.
- Maintain accurate records and prepare basic reports.
- Act as a point of contact for customer enquiries, providing updates and resolving issues professionally.
Skills and Experience Required
- At least 2 years' experience in a fast‑paced admin or customer support role, ideally within sales, logistics or a similar environment.
- Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
- Clear and professional written and verbal communication skills.
- Confident using Microsoft Office (Excel, Word, Outlook) and booking or admin systems such as Key2 or JAAMA.
- High attention to detail and accuracy.
- Able to adapt to changing priorities and solve problems quickly.
- Customer‑focused with a strong telephone manner.
Desirable
- Experience with logistics, rental or fleet management systems.
- Knowledge of vehicle fleet or rental processes.
- Proactive attitude and willingness to learn.
Why Join Us
- Join a growing, customer‑focused business.
- Supportive, collaborative team environment.
- Genuine opportunity to develop and progress.
Package and Details
- Day rate £120 to £140 per day, depending on experience.
- 6‑month contract with potential to go permanent.
- Full‑time, office‑based role 42.5 hours per week, Monday to Friday.
- Holiday accrued in line with contract terms.
- Location Surrey. Reliable commute required.
Sales Support and Customer Care Administrator employer: Grafton Recruitment International
Contact Detail:
Grafton Recruitment International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support and Customer Care Administrator
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being clear and professional in your speech is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills during interviews. Bring examples of how you've managed multiple tasks in previous roles. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our collaborative team.
We think you need these skills to ace Sales Support and Customer Care Administrator
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, make sure to highlight your organisational skills. We want to see how you manage multiple tasks and keep everything in order, especially in a fast-paced environment like ours.
Be Detail-Oriented: Pay attention to the details in your written application. We’re looking for someone who can maintain accuracy, so double-check your spelling and grammar before hitting send. It shows us you care!
Communicate Clearly: Use clear and professional language in your application. Since this role involves customer communication, we want to see that you can express yourself well in writing. Keep it friendly but professional!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Grafton Recruitment International
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around managing bookings and customer enquiries. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, come prepared with examples of how you've successfully managed multiple tasks in a fast-paced environment. Think of specific situations where your attention to detail made a difference, and be ready to discuss them during the interview.
✨Demonstrate Your Customer Focus
As a Sales Support and Customer Care Administrator, being customer-focused is crucial. Prepare to share stories that highlight your ability to handle customer enquiries and resolve issues professionally. This will showcase your strong telephone manner and commitment to customer satisfaction.
✨Brush Up on Relevant Software Skills
Make sure you're comfortable with Microsoft Office and any booking or admin systems mentioned in the job description, like Key2 or JAAMA. If you have experience with these tools, be ready to discuss how you've used them effectively in previous roles. If not, consider doing a quick online tutorial to get familiar with their functionalities.