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- Tasks: Support the sales team with order processing and customer service.
- Company: Join a dynamic team in a hybrid working environment.
- Benefits: Enjoy competitive salary, holiday entitlement, and a company pension scheme.
- Why this job: Be part of a collaborative team and enhance your administrative skills.
- Qualifications: 1-2 years in sales admin or customer service; strong IT skills required.
- Other info: Flexible hours and training budget for personal development.
The predicted salary is between 22000 - 30000 £ per year.
Location: Rochester, Kent, United Kingdom (hybrid or office-based as required)
Reports To: Sales Manager / Head of Sales
Type: Full-time, 37.5 hours per week (flexible hours considered)
Salary Guide: £22,000-£30,000 depending on experience and responsibilities.
The Sales Administrator provides day-to-day administrative support to the sales team, ensuring accurate order processing, excellent customer service, and smooth coordination between sales, logistics, and finance. This role is ideal for a detail-oriented candidate who thrives on process, communication, and customer-facing tasks.
Key Responsibilities:- Process sales orders, quotations, and invoices accurately and within SLA.
- Maintain and update customer records and CRM data.
- Handle customer enquiries by phone and email, making sure responses are timely and helpful, and escalating any issues when needed.
- Coordinate delivery schedules, liaise with logistics and suppliers, and chase order progress.
- Prepare sales reports, order confirmations, and weekly pipeline updates for the sales team.
- Support the finance team credit control and billing queries when needed.
- Help with general admin tasks and occasionally assist with customer visits or internal improvements.
- Minimum 1-2 years' experience in sales administration, customer service, or order processing.
- Strong IT skills: MS Excel, Outlook, and experience with CRM/ERP systems.
- Excellent communication and organisation skills; ability to prioritise and meet deadlines.
- Attention to detail with numerical accuracy for invoicing and order entry.
- Customer-focused attitude and ability to work collaboratively across teams.
- A-levels or equivalent; GCSEs including Maths and English preferred.
- Experience with EDI or complex order systems is advantageous.
- Industry knowledge (manufacturing, wholesale, or tech) beneficial but not essential.
- Holiday entitlement (e.g., 25 days + bank holidays)
- Company Pension Scheme
- Training budget
- Hybrid working options where applicable.
Sales Administrator in Rochester employer: Grafton Recruitment International
Contact Detail:
Grafton Recruitment International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Rochester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Administrator role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to sales administration. Think about your past experiences and how they relate to the key responsibilities listed in the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Administrator in Rochester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight your experience in sales administration, customer service, and any relevant IT skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that showcase your attention to detail and customer-focused attitude. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Whether it's through clear writing or showcasing your ability to handle customer enquiries, let us know you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Grafton Recruitment International
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with the key responsibilities like order processing and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your IT skills, especially with MS Excel and CRM systems. Be ready to discuss specific examples of how you've used these tools in previous roles. This will demonstrate your capability to handle the technical aspects of the job effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to sales administration and customer service. Think about scenarios where you've had to manage customer enquiries or coordinate with different teams. This will help you articulate your experiences clearly during the interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the sales team and their processes. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about what they expect from you.