At a Glance
- Tasks: Provide top-notch customer service and support internal teams with administrative tasks.
- Company: Join a global leader in the industry with a strong reputation.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with the chance to tackle complex queries and develop your skills.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and IT literacy, especially in Excel and Outlook.
The predicted salary is between 25000 - 32000 £ per year.
The role of Service Coordinator will be to provide exceptional levels of customer service to customers and provide administrative support to internal teams. Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team.
Responsibilities
- Administration and maintenance of PPE records
- Handle a variety of telephone queries including emergency callouts
- Coordinate PPE deliveries
- Be the primary contact between clients and internal teams
- Manage an online helpdesk where clients can log various types of enquiries and requests related to PPE
- Accurately record key activities in a monthly KPI pack and prepare for sign-off
- Conduct meetings with client managers
Candidate
- Excellent communication skills and a confident telephone manner
- Positive attitude towards solving a variety of complex queries in a fast‑paced role
- IT literacy, in particular with Excel and Outlook
- Experience working with SAP or Jira software is advantageous
- Accuracy and attention to detail
- Time management with the ability to work under pressure
Service Desk Coordinator in Bristol employer: Grafton Recruitment International
As a Service Desk Coordinator at our globally recognised company, you will thrive in a dynamic work environment that prioritises exceptional customer service and teamwork. We offer comprehensive training and development opportunities to help you grow your career, alongside a supportive culture that values innovation and collaboration. Located in a vibrant area, our office provides a stimulating atmosphere where your contributions are recognised and rewarded.
Contact Details:
Grafton Recruitment International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent customer service, try role-playing common scenarios with a friend. This will boost your confidence and help you handle those tricky queries like a pro.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Coordinator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how you've handled queries and supported teams in the past, so don’t hold back on those examples!
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients and internal teams, let us know about your excellent communication skills. Use clear and concise language in your application to demonstrate this.
Highlight Relevant Experience:If you’ve worked with tools like SAP or Jira, make sure to mention it! We love seeing candidates who are IT literate and can hit the ground running, so don’t forget to include any relevant software experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Grafton Recruitment International
✨Know Your Stuff
Make sure you understand the role of a Service Desk Coordinator inside out. Familiarise yourself with customer service principles, PPE management, and the tools mentioned in the job description like SAP or Jira. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle complex queries or manage client relationships. A confident telephone manner can really set you apart!
✨Show Off Your IT Skills
Brush up on your Excel and Outlook skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in managing records or coordinating tasks. If you have experience with online helpdesks, be prepared to share specific examples of how you’ve handled enquiries.
✨Time Management is Key
This role requires juggling multiple tasks, so be ready to discuss how you manage your time effectively. Think of examples where you successfully prioritised tasks under pressure. Showing that you can stay organised while maintaining attention to detail will impress your interviewers.
