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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join a vibrant retail brand committed to community engagement and excellence.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Retail management experience and a passion for motivating teams.
- Other info: Exciting career progression in a supportive and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
As a Store Manager, you will be responsible for leading and managing all aspects of store operations to deliver excellent customer service, drive sales, and achieve business targets. You will motivate and develop your team, ensure high standards of presentation and compliance, and create a positive and inclusive store environment. Your leadership will be key to maximising performance and ensuring the smooth, efficient running of the store.
Key Responsibilities
- Team Leadership: Lead, motivate, and develop the store team to deliver excellent customer service and achieve sales targets.
- Sales Performance: Drive store sales and profitability by monitoring performance, implementing sales initiatives, and maximising opportunities.
- Customer Experience: Ensure a high standard of customer service is consistently provided, handling customer queries and resolving complaints effectively.
- Staff Development: Recruit, train, and support colleagues, conducting regular performance reviews and identifying development opportunities.
- Store Standards: Maintain high standards of store presentation, merchandising, and cleanliness in line with company guidelines.
- Stock Management: Oversee stock control, ordering, deliveries, and inventory accuracy to minimise losses and ensure product availability.
- Compliance: Ensure all store operations comply with company policies, health and safety regulations, and legal requirements.
- Financial Management: Manage scorecard (profit and losses), control costs, and monitor financial performance to achieve business targets.
- Operational Efficiency: Plan and organise rotas, delegate tasks, and ensure efficient day-to-day running of the store.
- Community Engagement: Build positive relationships with the local community and represent the store and brand professionally.
- Continuous Improvement: Identify opportunities to improve store processes, customer experience, and team performance.
Skills and Experience Required
Essential
- Retail Management Experience: Previous experience in a store manager or leadership role within a retail environment.
- Leadership: Strong leadership and people management skills, with the ability to motivate and develop a team.
- Customer Service: Proven track record of delivering excellent customer service and handling customer queries or complaints.
- Sales Focus: Experience driving sales performance and achieving business targets.
- Organisation: Excellent organisational and time management skills for managing store operations and colleague rotas.
- Communication: Effective communication and interpersonal skills for working with colleagues, customers, and senior management.
- Problem Solving: Ability to resolve issues quickly and effectively, both with customers and within the team.
- Stock Management: Experience managing stock control, ordering, and inventory processes.
- Financial Awareness: Understanding of budgets, cost control, and financial reporting.
- Compliance: Knowledge of health and safety, legal, and company policy compliance in a retail setting.
- Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.
Desirable
- Recruitment and Training: Experience recruiting, training, and developing colleagues.
- IT Skills: Proficiency in using retail systems and Microsoft Office applications.
- Community Engagement: Experience building relationships with the local community or representing a brand externally.
Store Manager - Fulham North employer: Grafton Group
Contact Detail:
Grafton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Fulham North
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and the community. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved a customer complaint. We want to hear about your experiences, so be ready to share them confidently during the interview.
✨Tip Number 3
Show your sales savvy! Be prepared to discuss how you've driven sales in previous roles. Bring along any metrics or achievements that highlight your success in boosting store performance.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the store's goals or team dynamics. This shows your genuine interest and helps us see how you can contribute to our success.
We think you need these skills to ace Store Manager - Fulham North
Some tips for your application 🫡
Show Off Your Leadership Skills: When you're writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your ability to drive performance and create a positive environment.
Focus on Customer Service: Customer experience is key for us, so don’t forget to mention your track record in delivering excellent service. Talk about how you've handled customer queries or complaints effectively, as this will show us you understand the importance of keeping customers happy.
Demonstrate Your Sales Savvy: We’re all about driving sales, so include any relevant experience you have in achieving business targets. Share how you've implemented sales initiatives or maximised opportunities in previous roles to give us a sense of your sales focus.
Keep It Professional and Clear: Make sure your application is well-organised and free from errors. A clear and professional presentation reflects your attention to detail, which is crucial for maintaining store standards. Remember, you can apply directly through our website, so take your time to get it right!
How to prepare for a job interview at Grafton Group
✨Showcase Your Leadership Skills
As a Store Manager, your ability to lead and motivate a team is crucial. Prepare specific examples of how you've successfully managed teams in the past, highlighting any challenges you faced and how you overcame them. This will demonstrate your leadership style and effectiveness.
✨Know Your Numbers
Familiarise yourself with key performance indicators relevant to retail management, such as sales targets and profit margins. Be ready to discuss how you've driven sales in previous roles and what strategies you implemented to achieve business goals. This shows you're results-oriented and financially savvy.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of examples where you handled difficult customer situations or improved the customer experience in your store. This will highlight your commitment to maintaining high standards of service, which is essential for this role.
✨Demonstrate Your Organisational Skills
Being organised is vital for a Store Manager. Share how you manage stock control, staff rotas, and daily operations efficiently. Discuss any tools or methods you use to stay organised, as this will reassure the interviewers that you can handle the operational side of the role effectively.
