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For Companies At a Glance
- Tasks: Drive sales and profit while leading a motivated team to deliver outstanding customer experiences.
- Company: Join Selco Builders Warehouse, a supportive and inclusive employer in the trades industry.
- Benefits: Enjoy discounts, enhanced family leave, and access to private medical insurance.
- Why this job: Make a real impact in a fast-paced environment with excellent career growth opportunities.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Be part of a dynamic team that values your contributions and well-being.
The predicted salary is between 30000 - 42000 £ per year.
Driving Commercial Performance
- Own and deliver your store’s sales, profit, and margin targets by making smart, commercially focused decisions.
- Understand your local market and competitors, using insight to shape effective trading and sales plans.
- Develop and deliver local initiatives to drive sales growth and enhance customer loyalty.
- Build strong relationships with suppliers and Support Centre teams to maximise opportunities and store efficiency.
Leading Through People
- Lead, motivate, and develop your team to perform at their best—building a high-performance culture of support and accountability.
- Coach in the moment and through structured sessions to build skills and confidence across the team.
- Ensure clear communication and regular engagement with all colleagues, sharing goals, updates, and business changes.
Delivering Outstanding Customer Experience
- Role model best-in-class customer service every day, setting the tone for a great in-branch experience.
- Maintain close relationships with trade members, building trust and repeat business.
- Ensure all customer complaints are resolved swiftly and fairly, balancing commercial and customer needs.
- Use customer feedback and market knowledge to refine your store’s service and offer.
Operational Excellence & Safety First
- Oversee daily operations to ensure everything runs efficiently, safely, and in line with company standards.
- Take accountability for all store Health & Safety matters—promoting safe working practices and ensuring full legal compliance.
- Act as a key holder: responsible for store security, opening and closing procedures, cash handling, and vehicle/plant safety.
Rewards & Benefits
- Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
- Company Car or allowance.
- Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast – Start your day right with access to our in-store and office pantries.
- Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
- Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team!
Financial Benefits
- Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
- EarlyPay – Access your earned wages before payday when you need them.
- Profit-Based Bonus Scheme – We work hard and celebrate success with yearly bonuses of up to 30% of basic salary.
- ShareSave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
- Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
Health & Wellbeing
- Private Medical Insurance – We cover the cost of a plan that allows you access private health treatments.
- Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
- Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
- Life Assurance – Protection for your loved one should the unexpected happen.
- Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
- Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
About Us
Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to‑earth individuals who bring a positive, team‑first attitude to everything they do! We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast‑paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package. We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.
Store Manager in Southall employer: Grafton Group
Contact Detail:
Grafton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Southall
✨Tip Number 1
Get to know the company inside out! Research Selco Builders Warehouse, understand their values, and be ready to discuss how you can contribute to their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a foot in the door!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to store management. Think about how you’d handle customer complaints or motivate your team. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on the opportunity!
We think you need these skills to ace Store Manager in Southall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Store Manager role. Highlight your experience in driving sales and leading teams, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: In your application, don’t forget to mention your leadership style and how you've motivated teams in the past. We love candidates who can inspire others and create a high-performance culture, so share those success stories with us!
Demonstrate Customer Focus: Since delivering outstanding customer experience is crucial, include examples of how you've gone above and beyond for customers. We want to know how you’ve built relationships and resolved complaints effectively—this will really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Grafton Group
✨Know Your Numbers
Before the interview, brush up on your store's sales, profit, and margin targets. Be ready to discuss how you would drive commercial performance and make smart decisions based on local market insights.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and developed teams in the past. Think about specific coaching moments that led to improved performance and how you foster a culture of support and accountability.
✨Customer Experience is Key
Be ready to talk about your approach to delivering outstanding customer service. Share experiences where you resolved complaints effectively and how you used customer feedback to enhance service offerings.
✨Safety First Mindset
Understand the importance of health and safety in retail. Be prepared to discuss how you would ensure compliance and promote safe working practices within the store, highlighting any relevant experience you have.
