National Delivery Operations Manager

As the National Delivery Operations Manager, you will report directly to the Supply Chain Director and have five Regional Delivery Operation Managers as direct reports. You will be accountable for setting and ensuring compliance with delivery processes and standards at all locations. Your leadership will be crucial in delivering top-tier performance, including On-Time-In-Full (OTIF) metrics, vehicle utilization, cost efficiency, and exceptional customer communication standards.

Key Responsibilities:

• Ensure all branch transport operations are legally compliant and adhere to health and safety, environmental, and quality standards.
• Produce detailed daily, weekly, and monthly delivery operations performance reports.
• Collaborate with Regional Trading Directors to determine operational delivery areas and optimize vehicle utilization.
• Conduct quarterly operational and asset reviews to maintain customer delivery performance and cost efficiency.
• Provide guidance and support to Regional Delivery Operations Managers and delivery teams to achieve exceptional customer service.
• Implement and maintain effective delivery systems, processes, and procedures using best practices.
• Manage operational KPIs related to store delivery operations and offer training to maintain legal compliance and cost efficiency.
• Lead, develop, and coordinate the Regional Delivery Operation Managers to ensure effective delivery of business transport objectives.
• Identify and resolve delivery issues, risks, or complaints, escalating them as necessary.
• Stay updated with industry trends, innovations, and regulations, providing recommendations for continuous improvement.
• Undertake projects as directed by the Supply Chain Director, with a focus on delivery operations.
• Deputise for the Fleet Manager during periods of absence.

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:

• Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast – Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
• Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team!
• Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
• EarlyPay – Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme – We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
• Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions.
• Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance – Protection for your loved ones should the unexpected happen.
• Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier.

About Us

Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do! We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast-paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package. We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.