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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and achieve sales targets.
- Company: Join a vibrant retail environment focused on teamwork and customer satisfaction.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Why this job: Inspire others while creating a welcoming atmosphere for customers every day.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Perfect for those looking to develop their career in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
As a Team Leader, you will support the Store Manager and Deputy Manager in the day-to-day running of the store, helping to lead and motivate the team to deliver excellent customer service and achieve sales targets. You will take responsibility for supervising colleagues, maintaining high store standards, and ensuring smooth store operations. This role is ideal for someone with strong leadership skills who can inspire others, manage tasks effectively, and contribute to a positive and productive store environment.
Key Responsibilities
- Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment.
- Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience.
- Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times.
- Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth.
- Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment.
- Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice.
- Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.
Skills and Experience Required
- Essential
- Retail Experience: Previous experience in a retail or customer service environment.
- Leadership: Ability to supervise, motivate, and support colleagues.
- Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues.
- Communication: Excellent communication and interpersonal skills for engaging with customers and team members.
- Organisation: Good organisational skills for managing tasks and supporting daily store operations.
- Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures.
- Product Knowledge: Willingness and ability to learn about products, services, and promotions.
- Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.
- Desirable
- Supervisory Experience: Previous experience in a team leader or supervisory role.
- Stock Management: Experience with stock replenishment and inventory processes.
- IT Skills: Familiarity with retail systems.
- Process Improvement: Experience suggesting or implementing improvements to store processes or customer experience.
Team Leader - Fulham North in London employer: Grafton Group
Contact Detail:
Grafton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Fulham North in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This will help you connect with the team and show that you're genuinely interested in being part of their environment.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've motivated a team or resolved conflicts. Being able to share these stories will demonstrate your capability as a Team Leader.
✨Tip Number 3
Show off your customer service prowess! Be ready to discuss how you've handled tricky customer situations in the past. This will highlight your ability to maintain high standards and keep customers happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Team Leader - Fulham North in London
Some tips for your application 🫡
Show Off Your Leadership Skills: When you're writing your application, make sure to highlight any leadership experience you have. We want to see how you've motivated and supported your team in the past, so share specific examples that demonstrate your ability to inspire others.
Customer Service is Key: Since this role is all about delivering excellent customer service, don’t forget to mention your experience in retail or customer service environments. Tell us about times when you went above and beyond for a customer – we love hearing those stories!
Be Organised and Detail-Oriented: We appreciate candidates who can manage tasks effectively and maintain high store standards. In your application, give us a glimpse of how you stay organised and ensure everything runs smoothly. A little attention to detail goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Grafton Group
✨Show Off Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, whether it's through boosting morale or achieving sales targets. Be ready to discuss your leadership style and how you can apply it to create a positive store environment.
✨Know Your Stuff
Familiarise yourself with the products and services offered by the store. This will not only help you answer questions confidently but also demonstrate your commitment to providing excellent customer service. Research any current promotions or competitor offerings to show that you're proactive and knowledgeable.
✨Customer Service is Key
Prepare to discuss your approach to delivering outstanding customer service. Think of specific situations where you've handled complex enquiries or resolved issues effectively. Highlight your ability to build customer loyalty through genuine interactions, as this is crucial for the role.
✨Demonstrate Flexibility and Positivity
The retail environment can be unpredictable, so it's important to showcase your adaptability. Share examples of how you've maintained a positive attitude during busy periods or when faced with challenges. This will reassure the interviewers that you can handle varied shifts and contribute to a fair and effective store climate.
