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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and achieve sales targets.
- Company: Join a vibrant retail environment at Clapham Junction with a focus on teamwork.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Why this job: Inspire others while creating a welcoming atmosphere for customers every day.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Perfect for those looking to develop their career in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
As a Team Leader, you will support the Store Manager and Deputy Manager in the day-to-day running of the store, helping to lead and motivate the team to deliver excellent customer service and achieve sales targets. You will take responsibility for supervising colleagues, maintaining high store standards, and ensuring smooth store operations. This role is ideal for someone with strong leadership skills who can inspire others, manage tasks effectively, and contribute to a positive and productive store environment.
Key Responsibilities
- Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment.
- Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience.
- Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times.
- Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth.
- Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment.
- Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice.
- Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.
Skills and Experience Required
- Essential
- Retail Experience: Previous experience in a retail or customer service environment.
- Leadership: Ability to supervise, motivate, and support colleagues.
- Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues.
- Communication: Excellent communication and interpersonal skills for engaging with customers and team members.
- Organisation: Good organisational skills for managing tasks and supporting daily store operations.
- Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures.
- Product Knowledge: Willingness and ability to learn about products, services, and promotions.
- Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.
- Desirable
- Supervisory Experience: Previous experience in a team leader or supervisory role.
- Stock Management: Experience with stock replenishment and inventory processes.
- IT Skills: Familiarity with retail systems.
- Process Improvement: Experience suggesting or implementing improvements to store processes or customer experience.
Team Leader - Clapham Junction in London employer: Grafton Group
Contact Detail:
Grafton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Clapham Junction in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. We want to hear about your experiences, so be ready to share how you can inspire others in the role of Team Leader.
✨Tip Number 3
When you get the chance, ask questions during the interview. Show us you're genuinely interested in the role and the store's operations. Questions about team dynamics or customer service strategies can really impress us!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Team Leader - Clapham Junction in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've motivated and supported your team in the past, so share specific examples that showcase your ability to inspire others.
Customer Service is Key: Since this role is all about delivering excellent customer service, don’t forget to mention your experience in retail or customer service environments. We love to hear about how you've handled complex enquiries and built customer loyalty through genuine interactions.
Be Organised and Detail-Oriented: We appreciate candidates who can manage tasks effectively and maintain high store standards. In your application, give us a glimpse of your organisational skills and attention to detail, especially when it comes to stock management and store presentation.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t hesitate to take that step!
How to prepare for a job interview at Grafton Group
✨Show Off Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Be ready to share specific examples from your past experiences where you successfully led a team or resolved conflicts. This will demonstrate your ability to manage and support colleagues effectively.
✨Know Your Stuff
Familiarise yourself with the store's products, services, and any current promotions. Being knowledgeable will not only impress your interviewers but also show that you're genuinely interested in providing excellent customer service.
✨Demonstrate Customer Service Excellence
Prepare to discuss how you've handled complex customer enquiries in the past. Share stories that highlight your problem-solving skills and your commitment to creating a welcoming environment for customers.
✨Be Organised and Flexible
The role requires good organisational skills and adaptability. During the interview, mention how you've managed multiple tasks in a busy environment and your willingness to work varied shifts. This shows that you're ready to contribute positively to the store's operations.
