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- Tasks: Deliver exceptional customer service and create a welcoming in-store experience.
- Company: Join a dynamic retail team focused on customer satisfaction.
- Benefits: Flexible shifts, personal development opportunities, and a supportive work environment.
- Why this job: Make a difference by helping customers and building loyalty every day.
- Qualifications: Experience in customer service and a positive, friendly attitude.
- Other info: Great opportunity for growth in a vibrant retail setting.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Service Advisor, you will be responsible for delivering an exceptional in-store experience for every customer. You will use your product knowledge and expertise to assist customers with their enquiries, provide helpful advice, and ensure their needs are met. Your friendly and professional approach will help build customer loyalty and contribute to the overall success of the store.
Key Responsibilities:
- Customer Service: Advise, serve, and engage with customers to build confidence, loyalty, and ensure a welcoming in-store experience.
- Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers.
- Store Standards: Replenish stock daily, maintain high standards of cleanliness and presentation, and follow company policies and procedures to build brand image and customer confidence.
- Teamwork and Values: Embrace company values, contribute to a positive working environment, and support colleagues to ensure happy customers and team members.
- Attitude and Flexibility: Maintain a positive attitude, be punctual and reliable, and adapt to changing needs to support a great store atmosphere.
- Personal Development: Take ownership of your own learning and development, complete required training, and stay informed on company communications and promotions.
Skills and Experience Required:
Essential:
- Customer Service: Experience in a customer-facing role, preferably in retail or a similar environment.
- Communication: Excellent verbal communication and interpersonal skills.
- Product Knowledge: Willingness and ability to learn about products, services, and promotions.
- Organisation: Good organisational skills and attention to detail.
- Teamwork: Ability to work well as part of a team and support colleagues.
- Positive Attitude: Friendly, approachable, and motivated with a focus on delivering great service.
- Flexibility: Adaptable and reliable, with the ability to work varied shifts, including weekends.
- Presentation: Takes pride in maintaining a clean, tidy, and welcoming store environment.
Desirable:
- Retail Experience: Previous experience working in a retail environment.
- Stock Management: Experience with stock replenishment and inventory processes.
- IT Skills: Familiarity with retail systems.
- Personal Development: Commitment to ongoing learning and self-improvement.
Customer Services Advisor - Ealing employer: Grafton Group
Contact Detail:
Grafton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Ealing
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you walk into that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared to handle any questions or situations that come up during the interview.
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Services Advisor - Ealing
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've engaged with customers and built loyalty in previous jobs. Share specific examples that showcase your friendly and professional approach!
Know Your Stuff: Demonstrate your product knowledge and willingness to learn. Mention any relevant experience you have with products or services, and show us that you're keen to stay updated on what's new. This will help us see your potential to provide great advice to our customers.
Team Player Vibes: We love a good team player! In your application, talk about how you've supported colleagues and contributed to a positive work environment. Highlight any teamwork experiences that show you can adapt and thrive in a collaborative setting.
Keep It Clean and Tidy: Since maintaining store standards is key, mention any experience you have with stock management or keeping a tidy workspace. Show us that you take pride in your environment and understand the importance of presentation in creating a welcoming atmosphere for customers.
How to prepare for a job interview at Grafton Group
✨Know Your Products
Before the interview, make sure you brush up on the products and services offered by the company. Being able to discuss specific items and promotions will show your enthusiasm and readiness to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your ability to create a welcoming in-store experience.
✨Emphasise Teamwork
Since teamwork is crucial in this role, be ready to talk about how you've collaborated with colleagues in previous jobs. Highlight any instances where you supported your team to achieve common goals, which aligns with the company's values.
✨Stay Positive and Flexible
During the interview, maintain a positive attitude and express your willingness to adapt to changing needs. Employers appreciate candidates who are reliable and can handle varied shifts, so be sure to convey your flexibility and commitment to creating a great store atmosphere.
