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- Tasks: Lead the store team, ensuring top-notch customer service and a vibrant atmosphere.
- Company: Leyland SDM is a leading retailer in DIY materials with 34 stores across London.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a range of health and wellness perks.
- Why this job: Join a dynamic team focused on growth, culture, and exceptional customer experiences.
- Qualifications: Supervisory experience preferred; retail or hospitality background is a plus but not essential.
- Other info: Receive comprehensive training through our exclusive academy and enjoy opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 34 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.
Our store experience and team cultures are underpinned by our values, and are vital to continue our strong performance. Our Deputy Store Managers play a key role in making this happen. You’ll align with the Store Manager and lead the shop floor to ensure exceptional, consistent store standards, creating a fantastic culture and fun atmosphere. Honing your skills, you’ll be creating an in-store environment that makes customers feel welcome and comfortable, delivering excellent store performance at every turn.
What key skills and experience are we looking for?
- Assist the Store Manager in running the day-to-day operation of the store and deputise in their absence.
- Supervising and coaching all colleagues to become local experts; able to provide exceptional customer service.
- Get involved in people responsibilities – Recruitment, probation/people reviews, reward, recognition, training and development.
- Supervisory and or management experience.
- Experience within trade, retail or hospitality is preferred but not essential - don’t worry if you don’t know all our products, we will give you all the training you need through our exclusive training academy!
How we will reward you
- Competitive salary and very generous bonus opportunity
- Pension scheme with enhanced employer contributions
- Enhanced Maternity/paternity leave
- Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few)
- Employee discounts across the Grafton group and other high street stores
- Training and management opportunities/apprenticeships
- Company sick pay
- Share saving scheme into our parent company, the Grafton Group
- Early Pay – the ability to withdraw your salary in advance
- Paid day off for Volunteering
- Life assurance
- Cycle to work scheme
- Refer a friend scheme
In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.
Deputy Store Manager employer: Grafton Group
Contact Detail:
Grafton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager
✨Tip Number 1
Familiarise yourself with Leyland SDM's product range and services. Understanding the specifics of paint, tools, plumbing, and DIY materials will not only boost your confidence but also help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills during the interview process. Be prepared to discuss examples of how you've successfully supervised or coached team members in previous roles, as this is a key aspect of the Deputy Store Manager position.
✨Tip Number 3
Emphasise your passion for customer service. Share specific instances where you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with Leyland SDM's values and the expectations for this role.
✨Tip Number 4
Research Leyland SDM's company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and demonstrate that you're a great fit for their team.
We think you need these skills to ace Deputy Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Deputy Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail or management. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to lead and deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention any relevant experience in supervising or coaching staff, and explain how you can contribute to creating a positive store culture.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grafton Group
✨Understand the Company Culture
Before your interview, take some time to research Leyland SDM's values and culture. Understanding their commitment to exceptional customer service and a fun atmosphere will help you align your answers with what they are looking for.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll be expected to lead and coach your team. Prepare examples from your past experiences where you've successfully managed a team or improved store performance, highlighting your supervisory skills.
✨Prepare for People Management Questions
Expect questions about recruitment, training, and development. Think of specific instances where you've contributed to team growth or handled challenges in people management, as this will demonstrate your capability in these areas.
✨Demonstrate Customer Service Passion
Leyland SDM values exceptional customer service. Be ready to discuss your approach to creating a welcoming environment and how you've gone above and beyond to ensure customer satisfaction in previous roles.
