At a Glance
- Tasks: Support stores and customers with credit applications, manage accounts, and drive debt collection.
- Company: Join Selco Builders Warehouse, a leader in the retail sector with a supportive culture.
- Benefits: Enjoy discounts, enhanced family leave, and a range of health and financial perks.
- Other info: Opportunities for career development and a dynamic work environment await you.
- Why this job: Make a real impact by improving customer experience and driving compliance excellence.
- Qualifications: Experience in credit control and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
What You’ll Be Doing
- Support stores and customers with credit account applications/queries including credit checks and set credit limits ensuring compliance with company policies, relevant legislation and third‑party policies so that insured debts are compliant.
- Monitor and manage customer accounts including proactive debt collection (via all forms of communication) and escalating accounts to debt collection or legal action where necessary.
- Provide a professional and effective credit control service for the various stakeholders and build relationships with the stores so that we are better equipped to support credit accounts.
- Collaborate as a team to resolve account issues, improve customer experience, and deliver process improvements across the function.
- Any other ad hoc duties to support the Support Centre functions.
- To undertake any other duties, activities, projects outside their job role that may be assigned to you from time to time, to support the needs of the business.
What You'll Need
- Previous experience within credit control.
- Organisation skills, the ability to manage multiple accounts and prioritise tasks in a fast‑paced environment.
- Excellent understanding of credit management principles and financial processes.
- Effective communication skills for liaising with external and internal stakeholders.
- Experience in a high‑volume, multi‑site, or retail environment.
Rewards & Benefits
At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:
- Work‑Life Balance & Extras
- Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
- Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast – Start your day right with access to our in‑store and office pantries.
- Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
- Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team!
- Financial Benefits
- Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
- EarlyPay – Access your earned wages before payday when you need them.
- Profit‑Based Bonus Scheme – We work hard and celebrate success with quarterly and yearly bonuses.
- ShareSave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
- Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
- Health & Wellbeing
- Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
- Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
- Life Assurance – Protection for your loved ones should the unexpected happen.
- Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
- Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
Credit Controller: Drive Collections & Compliance Excellence in Birmingham employer: Grafton Group
At Selco Builders Warehouse, we pride ourselves on being an exceptional employer that values work-life balance and employee development. Our supportive work culture fosters collaboration and innovation, while our comprehensive benefits package, including enhanced family leave pay and career development opportunities, ensures that our team members thrive both personally and professionally. Join us in a dynamic retail environment where your contributions are recognised and rewarded, making a meaningful impact on our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller: Drive Collections & Compliance Excellence in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the credit control field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its credit policies. Show them you understand their values and how you can contribute to their compliance excellence. Tailor your answers to highlight your experience in managing customer accounts and debt collection.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with various stakeholders, being able to articulate your thoughts clearly is key. Consider mock interviews with friends or family to get comfortable discussing your experience and approach to credit control.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Credit Controller: Drive Collections & Compliance Excellence in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your previous experience in credit control and any relevant skills that match the job description. We want to see how you can drive collections and compliance excellence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisation skills and how you've successfully managed multiple accounts in the past. Let us know how you can improve customer experience!
Showcase Your Communication Skills:Effective communication is key in this role. In your application, give examples of how you've liaised with stakeholders or resolved account issues. We love seeing candidates who can build relationships and collaborate as a team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at Grafton Group
✨Know Your Credit Control Basics
Before the interview, brush up on your understanding of credit management principles and financial processes. Be ready to discuss how these principles apply to real-world scenarios, especially in a retail environment.
✨Showcase Your Organisation Skills
Prepare examples that demonstrate your ability to manage multiple accounts and prioritise tasks effectively. Think of specific situations where you successfully handled a high volume of work and how you kept everything on track.
✨Communicate Effectively
Practice your communication skills, as you'll need to liaise with various stakeholders. Be prepared to explain how you've built relationships in previous roles and how you would approach resolving account issues collaboratively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to debt collection and compliance. Think through your responses ahead of time, focusing on how you would handle challenging customer interactions or escalate issues appropriately.
