At a Glance
- Tasks: Support stores and customers with credit applications and manage accounts effectively.
- Company: Join Selco Builders Warehouse, a leader in the retail sector.
- Benefits: Enjoy discounts, enhanced family leave, and a great work-life balance.
- Other info: Access to apprenticeships and career development opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in credit control and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
What You’ll Be Doing
- Support stores and customers with credit account applications/queries including credit checks and set credit limits ensuring compliance with company policies, relevant legislation and third‑party policies so that insured debts are compliant.
- Monitor and manage customer accounts including proactive debt collection (via all forms of communication) and escalating accounts to debt collection or legal action where necessary.
- Provide a professional and effective credit control service for the various stakeholders and build relationships with the stores so that we are better equipped to support credit accounts.
- Collaborate as a team to resolve account issues, improve customer experience, and deliver process improvements across the function.
- Any other ad hoc duties to support the Support Centre functions.
- To undertake any other duties, activities, projects outside their job role that may be assigned to you from time to time, to support the needs of the business.
What You'll Need
- Previous experience within credit control.
- Organisation skills, the ability to manage multiple accounts and prioritise tasks in a fast‑paced environment.
- Excellent understanding of credit management principles and financial processes.
- Effective communication skills for liaising with external and internal stakeholders.
- Experience in a high‑volume, multi‑site, or retail environment.
Rewards & Benefits
At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:
- Work‑Life Balance & Extras
- Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
- Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast – Start your day right with access to our in‑store and office pantries.
- Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
- Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team!
- Financial Benefits
- Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
- EarlyPay – Access your earned wages before payday when you need them.
- Profit‑Based Bonus Scheme – We work hard and celebrate success with quarterly and yearly bonuses.
- ShareSave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
- Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
- Health & Wellbeing
- Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
- Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
- Life Assurance – Protection for your loved ones should the unexpected happen.
- Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
- Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
Credit Controller in Birmingham employer: Grafton Group
At Selco Builders Warehouse, we pride ourselves on being an exceptional employer that values work-life balance and employee development. Our supportive work culture fosters collaboration and innovation, while our comprehensive benefits package, including enhanced family leave pay and career development opportunities, ensures that our team members feel valued and empowered to grow within the company. Located in a dynamic retail environment, we offer unique advantages such as generous discounts and a profit-based bonus scheme, making Selco an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Credit Controller role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about your previous experiences and how they align with the job description. We want you to showcase your skills in managing accounts and communicating effectively!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a perfect fit for their team.
✨Tip Number 4
Don’t forget to check our website regularly for new job postings! We’re always looking for talented individuals like you to join our team, so keep an eye out and apply directly through us for the best chance at landing that dream job.
We think you need these skills to ace Credit Controller in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your previous experience in credit control and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about credit control and how your skills align with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Effective communication is key in this role, so make sure to demonstrate your ability to liaise with stakeholders in your application. Whether it's through examples in your CV or your cover letter, show us you can communicate clearly and effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Grafton Group
✨Know Your Credit Control Basics
Make sure you brush up on your understanding of credit management principles and financial processes. Be ready to discuss how you've applied these in previous roles, especially in a high-volume or retail environment.
✨Showcase Your Organisation Skills
Prepare examples that demonstrate your ability to manage multiple accounts and prioritise tasks effectively. Think of specific situations where you successfully handled competing demands in a fast-paced setting.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating how you've liaised with both internal and external stakeholders in the past. Be prepared to discuss how you build relationships and resolve account issues.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to debt collection and compliance. Prepare to explain how you would handle various situations, including escalating accounts to debt collection or legal action when necessary.
