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For Companies At a Glance
- Tasks: Lead daily store operations and inspire your team to deliver exceptional customer service.
- Company: Join Selco Builders Warehouse, a supportive and inclusive workplace for tradespeople.
- Benefits: Enjoy discounts, enhanced family leave, and a fantastic rewards package.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Great opportunities for growth and a positive team culture await you.
The predicted salary is between 28800 - 43200 £ per year.
Driving Operational Excellence
- Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times.
- Implement store operations strategy to support sales growth and a great customer experience.
- Ensure store labour is effectively deployed within budget to meet service and trading needs.
- Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance.
- Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained.
Leading People & Culture
- Inspire, support, and challenge your team to deliver their best through clear direction and coaching.
- Foster a positive, collaborative team culture—lead by example and live Selco’s values every day.
- Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews.
- Empower colleagues to make decisions, encouraging ownership and accountability at all levels.
- Recognise great performance and support your team through change with strong communication and clarity.
Delivering for Our Customers
- Set the tone for outstanding service, aligned with our value of being brilliant for our customers.
- Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs.
- Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service.
Safety & Security First
- Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely.
- Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate.
- Act as key holder, responsible for store security, vehicle checks, and opening / closing procedures.
- Be the primary first aider when on duty.
Rewards & Benefits
- Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
- Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast – Start your day right with access to our in-store and office pantries.
- Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
- Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team!
Financial Benefits
- Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
- EarlyPay – Access your earned wages before payday when you need them.
- Profit-Based Bonus Scheme – We work hard and celebrate success with yearly bonuses of up to 25% of salary.
- Sharesave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
- Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
Health & Wellbeing
- Private Medical Insurance – We cover the cost of a plan that allows you access private health treatments.
- Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions.
- Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
- Life Assurance – Protection for your loved ones should the unexpected happen.
- Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
- Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
About Us
Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to‑earth individuals who bring a positive, team‑first attitude to everything they do! We’re a well‑established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast‑paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package. We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.
Deputy Manager in Liverpool employer: Grafton Group plc
Contact Detail:
Grafton Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out Selco's values and think about how you can embody them. This will help you connect with the team and show that you're a great fit!
✨Tip Number 2
Practice your leadership stories! As a Deputy Manager, you'll need to inspire and support your team. Share examples of how you've led teams in the past and how you can bring that experience to Selco.
✨Tip Number 3
Prepare questions for your interview that show your interest in operational excellence. Ask about how Selco measures success and what challenges the team is currently facing. This shows you're proactive and ready to contribute!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy Manager in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Deputy Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role involves leading a team, share examples of how you've inspired and supported others in previous positions. We want to see your ability to foster a positive culture and drive performance!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows your enthusiasm for joining our team at Selco!
How to prepare for a job interview at Grafton Group plc
✨Know the Operations Inside Out
Before your interview, make sure you understand the daily operations of a store like Selco. Familiarise yourself with their operational excellence strategies and think about how you can contribute to driving sales growth and ensuring compliance.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be leading a team. Prepare examples of how you've inspired and developed your team in the past. Think about specific situations where you’ve fostered a positive culture or handled performance reviews effectively.
✨Customer Service is Key
Be ready to discuss how you would set the tone for outstanding service. Share examples of how you've resolved customer issues quickly and effectively, and how you balance customer satisfaction with business needs.
✨Prioritise Safety and Security
Understand the importance of health and safety processes in a retail environment. Be prepared to talk about how you would ensure a safe working environment for your colleagues and what steps you would take in case of incidents.
