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For Companies At a Glance
- Tasks: Lead daily store operations and inspire your team to deliver exceptional customer service.
- Company: Join Selco Builders Warehouse, a supportive and inclusive employer in the trade industry.
- Benefits: Enjoy discounts, enhanced family leave, private medical insurance, and career development opportunities.
- Why this job: Make a real impact while building a rewarding career in a dynamic environment.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Be part of a collaborative culture that values safety and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
What You’ll Be Doing
- Driving Operational Excellence
- Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times.
- Implement store operations strategy to support sales growth and a great customer experience.
- Ensure store labour is effectively deployed within budget to meet service and trading needs.
- Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance.
- Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained.
- Leading People & Culture
- Inspire, support, and challenge your team to deliver their best through clear direction and coaching.
- Foster a positive, collaborative team culture—lead by example and live Selco’s values every day.
- Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews.
- Empower colleagues to make decisions, encouraging ownership and accountability at all levels.
- Recognise great performance and support your team through change with strong communication and clarity.
- Delivering for Our Customers
- Set the tone for outstanding service, aligned with our value of being brilliant for our customers.
- Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs.
- Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service.
- Safety & Security First
- Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely.
- Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate.
- Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures.
- Be the primary first aider when on duty.
Rewards & Benefits
- Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
- Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
- Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
- Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
- Free Breakfast – Start your day right with access to our in-store and office pantries.
- Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
- Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team!
- Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
- EarlyPay – Access your earned wages before payday when you need them.
- Profit-Based Bonus Scheme – We work hard and celebrate success with yearly bonuses of up to 25% of salary.
- Sharesave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
- Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
- Private Medical Insurance – We cover the cost of a plan that allows you access private health treatments.
- Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
- Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
- Life Assurance – Protection for your loved ones should the unexpected happen.
- Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
- Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!
About Us
Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do! We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast-paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package. We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.
Deputy Manager in Cheltenham employer: Grafton Group plc
Contact Detail:
Grafton Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Cheltenham
✨Tip Number 1
Get to know the company culture before your interview. Check out Selco's values and think about how you can embody them. This will help you connect with the team and show you're a great fit!
✨Tip Number 2
Practice your leadership stories! As a Deputy Manager, you'll need to inspire and support your team. Share examples of how you've led teams in the past and how you can bring that experience to Selco.
✨Tip Number 3
Prepare questions for your interview that show you're keen on operational excellence. Ask about their strategies for driving sales growth or how they handle customer service challenges—this shows you're serious about the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really interested in joining the Selco team.
We think you need these skills to ace Deputy Manager in Cheltenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our mission of supporting tradespeople.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the specific requirements of the Deputy Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Grafton Group plc
✨Know the Operations Inside Out
Before your interview, make sure you understand the daily operations of a store like Selco. Familiarise yourself with key performance indicators (KPIs) such as sales, margin, and compliance. This will help you demonstrate your ability to drive operational excellence during the interview.
✨Showcase Your Leadership Style
Be ready to discuss how you inspire and support your team. Think of examples where you've fostered a positive culture or empowered colleagues to take ownership. This is crucial for a Deputy Manager role, so highlight your coaching and communication skills.
✨Customer Service is Key
Prepare to talk about your approach to delivering outstanding customer service. Share specific instances where you've resolved customer issues effectively while balancing business needs. This will show that you align with Selco's value of being brilliant for customers.
✨Safety First Mindset
Understand the importance of health and safety in a retail environment. Be prepared to discuss how you've ensured safety processes are followed in previous roles. This will demonstrate your commitment to creating a safe workplace for both colleagues and customers.
