At a Glance
- Tasks: Assist customers via phone, email, and face-to-face while managing bookings and data entry.
- Company: Join a friendly team at Grafters Recruitment Consultants with a focus on collaboration.
- Benefits: Fixed-term contract with potential for extension, supportive work environment, and skill development.
- Other info: Own transport required; enjoy a welcoming team atmosphere and tackle challenges together.
- Why this job: Make a difference by helping customers and building strong relationships in a dynamic setting.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude are essential.
The predicted salary is between 28250 - 28250 £ per year.
This is a fixed term contract position working 07:30 – 17:00 Monday to Friday. The position is available until Friday 4 September 2026 with the view to extend, subject to business needs.
Key responsibilities include:
- Handle customer enquiries on the phone, face to face and by email.
- Take new bookings orders.
- Data entry on CRM system – ensuring accuracy and efficiency.
- Take card payments using secure portal and PayByLink.
- Issue work to drivers and calmly deal with service issues as they arise.
- Welcome, induct and host visitors.
- Administrative support throughout the business.
About you:
- You enjoy helping people and are confident in building strong, trusting relationships.
- You’re comfortable chatting with customers over the phone, email, or face-to-face.
- You have a strong work ethic and like knowing your hard work is noticed and appreciated.
- You’re keen to be part of a welcoming team where everyone gets along and enjoys working together.
- You’re open to learning new things and bring a positive, friendly attitude to work.
- You take pride in what you do and pay attention to the small details.
- You pick things up quickly and like tackling challenges head-on.
- You work well with others and thrive working in a collaborative team.
- Own transport is essential due to location.
Key skills:
- Competent MS office skills, including Outlook, Word & Excel.
We endeavour to reply to all applications, however, if you haven’t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
Customer Service Representative in Hailsham employer: Grafters Recruitment Consultants Ltd
At Grafters Recruitment Consultants, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. As a Customer Service Representative, you will enjoy a fixed-term contract with the potential for extension, alongside opportunities for personal growth and development. Our welcoming culture encourages teamwork and ensures that your contributions are recognised, making it an excellent place to build a rewarding career in customer service.
Contact Details:
Grafters Recruitment Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Hailsham
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Representative and role-play how you'd handle them. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Customer Service Representative in Hailsham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in handling customer enquiries, whether it's over the phone, face-to-face, or via email. We want to see how you build strong relationships and tackle challenges with a positive attitude!
Be Detail-Oriented:Since accuracy is key in data entry and processing payments, don’t forget to mention your attention to detail. Share examples of how you've ensured precision in your previous roles – we love that kind of stuff!
Emphasise Team Spirit:We’re all about collaboration here at StudySmarter! Make sure to express your enthusiasm for being part of a welcoming team and how you thrive in a supportive environment. It’s all about working together!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Grafters Recruitment Consultants Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with handling customer enquiries, taking bookings, and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves a lot of interaction with customers, be prepared to demonstrate your ability to build strong relationships. Think of examples from your past experiences where you've successfully helped customers or resolved issues. This will highlight your friendly attitude and problem-solving skills.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with MS Office, especially Outlook, Word, and Excel. You might be asked about your experience with these tools during the interview, so it’s a good idea to have some examples ready. If you’ve used any CRM systems before, mention that too!
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate how you'd handle specific situations, like dealing with a difficult customer or managing multiple tasks. Practising these scenarios can help you think on your feet and show that you can tackle challenges head-on.
