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- Tasks: Quote and book shipments, track deliveries, and resolve customer issues.
- Company: Join a dynamic team at Grafters Recruitment Consultants.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a difference in customer service while working with global shipments.
- Qualifications: Strong organisational skills and customer service experience required.
- Other info: Fast-paced role with Monday to Friday hours and a friendly team atmosphere.
The predicted salary is between 22000 - 29000 £ per year.
This is a very fast-paced role which entails quoting customers to send shipments all around the UK and internationally to best suit their needs. This includes liaising with agents and hauliers, following through from quote, to booking to delivery. Tracking shipments and resolving issues that may arise on route. Guiding customers on documents, clearance requirements and transit times. Providing clearance information to agents. Ability to calculate volumetric weights of shipments and price accordingly. Answering the phone to deal with enquiries.
Skills:
- Organisational skills – able to deal with numbers of jobs at once
- Strong customer service experience
- Able to deal with problems calmly and quickly keeping in mind the best resolution for the customer and company
- Confident with Excel and emails
- Working well with others and keeping up strong lines of communication
- Dealing with emails and telephone quotes
- People requesting charge for shipping from around the world
- Contacting airlines requesting quotes and speaking to the customers
- Someone who is confident and good with a calculator/figures
- Sending out quotes to customers
Monday-Friday 8:30am-5:30pm
Salary £26,000-£27,500pa
We endeavour to reply to all applications, however, if you haven’t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
Customer Service Advisor in Eastbourne employer: Grafters Recruitment Consultants Ltd
Contact Detail:
Grafters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Eastbourne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering enquiries, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Brush up on your Excel skills! Being confident with numbers is key for this role. Use online tutorials to get familiar with functions that can help you calculate volumetric weights and manage data efficiently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Eastbourne
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tricky situations and kept customers happy, so share some examples that showcase your problem-solving skills!
Be Organised and Detail-Oriented: Since this role involves juggling multiple tasks, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of things, and don’t forget to include your ability to handle numbers and calculations!
Tailor Your Application: Take a moment to customise your application for this specific role. Use the job description as a guide and make sure to align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Grafters Recruitment Consultants Ltd
✨Know Your Numbers
Since this role involves calculating volumetric weights and pricing shipments, brush up on your maths skills. Be prepared to demonstrate your ability to quickly and accurately handle numbers during the interview.
✨Showcase Your Customer Service Skills
This position is all about providing excellent customer service. Think of specific examples from your past experiences where you resolved issues or helped customers effectively. Highlight your calmness under pressure and your problem-solving abilities.
✨Familiarise Yourself with Shipping Processes
Understanding the logistics of shipping, including documentation and clearance requirements, will give you an edge. Research common challenges in the industry and be ready to discuss how you would handle them.
✨Communicate Clearly
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions.
