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- Tasks: Handle customer enquiries, organise deliveries, and manage quotes with precision.
- Company: Join a dynamic team at Grafters Recruitment Consultants.
- Benefits: Gain valuable experience in customer service and sales while developing essential skills.
- Other info: Opportunity for growth in a supportive environment with a focus on teamwork.
- Why this job: Perfect for those who love problem-solving and want to make a difference in customer satisfaction.
- Qualifications: Strong Excel skills; CAD and AI experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Take enquiries via the phone or email, gaining details and timings of jobs.
- Organising deliveries and collections with supporting paperwork
- Booking fleet MOTs
- Booking fleet service and repairs
- Typing up quotes and sending via email
- Gathering costs from suppliers of materials
- Follow ups on quotes
- Logging quotes and source of enquiry on database
- Tracking monthly quote amounts and recording on database
- Tracking quotes per month and reporting on a year to date
- Tracking sales
- General office administration to assist Lorraine
- Excellent Excel skills required, CAD and AI experience an advantage
- Deliveries and collections if workshop are busy
- Liaising with suppliers and customers
- Producing worksheets for workshop with job details
- Collecting work sheets from workshop on completion, contacting customers to collect finished jobs
We endeavour to reply to all applications; however, if you haven’t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
Customer Service/ Sales employer: Grafters Recruitment Consultants Ltd
Contact Detail:
Grafters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/ Sales
✨Tip Number 1
Make sure you know the ins and outs of customer service and sales. Brush up on your communication skills, as you'll be taking enquiries via phone and email. Practise responding to common questions and scenarios to show you're ready for anything!
✨Tip Number 2
Get familiar with the tools you'll be using, like Excel and any database systems. We all know that being tech-savvy is a must in today's job market, so take some time to learn the basics or even advanced features that can help you stand out.
✨Tip Number 3
Networking is key! Reach out to people in the industry, join relevant groups, and don’t hesitate to ask for advice. You never know who might have a lead on a job or can give you a tip that lands you the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our job postings and don’t hesitate to apply for future roles if this one doesn’t work out. We’re always looking for great talent!
We think you need these skills to ace Customer Service/ Sales
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your excellent Excel skills in your application. We love seeing how you can use these skills to track quotes and sales, so don’t hold back!
Be Clear and Concise: When typing up your application, keep it clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your experience with customer service and any relevant software like CAD or AI that could give you an edge.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Grafters Recruitment Consultants Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with tasks like handling enquiries, organising deliveries, and tracking quotes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Excel Skills
Since excellent Excel skills are a must for this role, be prepared to discuss your experience with spreadsheets. Bring examples of how you've used Excel in previous jobs, whether it's for tracking sales or managing data. If you can, practice some common functions beforehand to impress your interviewers.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle customer enquiries or complaints. Think of specific examples from your past experiences where you successfully resolved issues or provided excellent service. This will showcase your customer service skills and ability to communicate effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with, the tools they use for tracking quotes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.