At a Glance
- Tasks: Assist customers via phone, email, and face-to-face while managing bookings and data entry.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Fixed-term contract with potential for extension and a friendly workplace culture.
- Other info: Own transport required; enjoy a collaborative atmosphere with growth opportunities.
- Why this job: Make a difference by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and a positive attitude towards teamwork.
The predicted salary is between 22000 - 26000 £ per year.
This is a fixed term contract position working 07:30 17:00 Monday to Friday. The position is available until Friday 4 September 2026 with the view to extend, subject to business needs.
Key responsibilities include:
- Handle customer enquiries on the phone, face to face and by email.
- Take new bookings orders.
- Data entry on CRM system ensuring accuracy and efficiency.
- Take card payments using secure portal and PayByLink.
- Issue work to drivers and calmly deal with service issues as they arise.
- Welcome, induct and host visitors.
- Administrative support throughout the business.
About you:
- You enjoy helping people and are confident in building strong, trusting relationships.
- You’re comfortable chatting with customers over the phone, email, or face-to-face.
- You have a strong work ethic and like knowing your hard work is noticed and appreciated.
- You’re keen to be part of a welcoming team where everyone gets along and enjoys working together.
- You’re open to learning new things and bring a positive, friendly attitude to work.
- You take pride in what you do and pay attention to the small details.
- You pick things up quickly and like tackling challenges head-on.
- You work well with others and thrive working in a collaborative team.
- Own transport is essential due to location.
Customer Service Representative employer: Grafters Recruitment Consultants Ltd
As a Customer Service Representative with us, you'll be part of a dynamic and supportive team that values your contributions and fosters a positive work environment. We offer competitive benefits, opportunities for professional growth, and a culture that prioritises collaboration and customer satisfaction. Located in a vibrant area, our company provides a unique chance to engage with diverse clients while enjoying a fulfilling career.
Contact Details:
Grafters Recruitment Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and dealing with service issues during the actual interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you’ve built strong relationships with customers in the past. Highlight your friendly attitude and willingness to help – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows that you’re keen on the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping people and working in a team.
Tailor Your Application:Make sure to tailor your application to the Customer Service Representative role. Highlight your experience with customer interactions, whether it's over the phone, face-to-face, or via email. We love seeing how your skills match what we’re looking for!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is key in our line of work. A polished application shows us that you take pride in what you do, just like we do!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the info about the role and our company. Plus, it helps us keep everything organised!
How to prepare for a job interview at Grafters Recruitment Consultants Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with handling customer enquiries, taking bookings, and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves a lot of interaction with customers, be prepared to demonstrate your ability to build strong relationships. Think of examples from your past experiences where you've successfully resolved issues or made customers feel valued. This will highlight your friendly attitude and work ethic.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an upset customer or managing multiple tasks at once. Practise your responses to these scenarios, focusing on your problem-solving skills and calmness under pressure. This will show that you can tackle challenges head-on.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This not only shows your enthusiasm for the position but also helps you determine if the company culture aligns with your values.
