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- Tasks: Be the friendly voice for customers, handling calls and booking repairs.
- Company: Join a dynamic team focused on maintenance and customer satisfaction.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Perfect for those who love helping others and want to make a difference.
- Qualifications: 1+ years in maintenance or customer service is a must.
- Other info: Opportunity to cover different departments and learn new skills.
The predicted salary is between 24000 - 36000 £ per year.
My client is seeking an experienced Customer Service Advisor to work within their maintenance department. Main Duties and Responsibilities: * Answering telephones, acting as first point of contact for customers * Taking payments from customers * Accepting deliveries * Raising maintenance orders on our booking software * Communicating with customers to book in repairs and maintenance calls in a timely manner ensuring our contract KPI’s are met * Organising and liaising with operatives carrying out the repairs * Ordering of parts required for the repairs * Writing up of invoices/SOR codes * Covering the Gas/Plumbing service department during annual leave periods Experience: * Minimum 1 years experience in maintenance and repairs We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel…
Customer Service Advisor employer: Grafters Recruitment Consultants Ltd
Contact Detail:
Grafters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common maintenance and repair terminology. This will help you communicate effectively with both customers and operatives, showcasing your expertise in the field.
✨Tip Number 2
Practice your phone etiquette. Since you'll be the first point of contact for customers, being polite and professional on the phone is crucial. Consider role-playing scenarios to build your confidence.
✨Tip Number 3
Get comfortable with booking software and invoicing processes. If you have experience with similar systems, highlight that in your conversations, as it shows you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your ability to meet KPIs by sharing examples from your past experiences. This will show that you understand the importance of efficiency and customer satisfaction in a service role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and maintenance. Emphasize any specific roles where you acted as a first point of contact or managed customer inquiries.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and detail how your previous experience aligns with the responsibilities listed in the job description. Mention your ability to meet KPIs and handle customer communications effectively.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as communication, organization, and problem-solving. Provide examples from your past work that demonstrate these abilities, especially in a maintenance context.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your continued interest in the position and can help keep your application top of mind.
How to prepare for a job interview at Grafters Recruitment Consultants Ltd
✨Know the Company and Role
Make sure to research the company and understand the specific duties of a Customer Service Advisor in the maintenance department. Familiarize yourself with their services and how they handle customer interactions.
✨Demonstrate Communication Skills
Since the role involves being the first point of contact for customers, practice clear and effective communication. Be prepared to showcase your ability to handle calls, book repairs, and liaise with operatives.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in maintenance and repairs. Provide examples of how you've successfully managed customer inquiries and organized repairs in a timely manner.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to manage customer expectations or resolve issues efficiently, and be ready to share those experiences.
