At a Glance
- Tasks: Manage residential credit control and assist with payment processing.
- Company: Join a fast-growing team focused on customer service and financial stability.
- Benefits: Enjoy career progression in a supportive work environment with a dynamic team.
- Other info: High application volume expected; apply quickly to secure your chance!
- Why this job: Perfect for motivated individuals seeking to make an impact while developing their skills.
- Qualifications: Strong communication skills and experience in customer-facing roles preferred.
The predicted salary is between 28800 - 43200 £ per year.
The Credit Control Officer plays a vital role in improving cashflow, reducing bad debt and maintaining financial stability — while continuing to deliver best-in-class customer service. Working closely with the Customer Care Team, you will take ownership of the residential credit control process across both credit-billed and prepayment customers, and assist with the processing and reconciliation of incoming payments. With customer contact at the heart of the role, you will speak to customers on the phone daily, so you must be confident handling difficult conversations with empathy and understanding. Reporting to the Senior Credit Control Officer, this is a great opportunity for a committed, passionate and motivated team player keen to progress their career in a friendly and supportive environment. KEY RESPONSIBILITIES Lead the residential customer credit control process, making sure it is followed and that proactive steps are taken to collect customer monies accurately and on time • Negotiate manageable repayment plans with customers who are struggling to pay, and monitor them regularly to make sure they are adhered to • Carry out weekly account balance reviews for customers and oversee our credit control process • Produce monthly aged debt reports and meet debt-reduction targets to minimise overdue debt • Assist with the processing and reconciliation of incoming payments • Support the wider billing and finance team with other tasks as required PERSON SPECIFICATION • Exceptional customer service skills, with the empathy and diplomacy to handle difficult conversations confidently over the phone • Strong communication and interpersonal skills, and a willingness to get stuck in as part of an enthusiastic team • Excellent numeracy and analytical skills, handling financial data with precision • Organised and methodical, with outstanding attention to detail and the ability to prioritise and maintain an orderly workflow • A confident, persistent self-starter who takes ownership, uses initiative and works well under pressure • Able to work collaboratively and independently, and happy to cover colleagues’ work where needed • Able to take direction well and consistently meet deadlines • Excellent IT skills, including at least intermediate Microsoft Excel • Experience in a customer-facing credit control or debt collection environment We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel
Credit Control Officer in Eastbourne employer: Grafters Recruitment Consultants Ltd
As a Finance Assistant at our company, you will thrive in a dynamic and supportive work environment that values accuracy and teamwork. We offer comprehensive training and opportunities for professional growth, including study support for qualifications, ensuring you can advance your career while contributing to our financial success. Located in a vibrant area, our culture promotes collaboration and pride in detail, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Grafters Recruitment Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Officer in Eastbourne
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Control Officer. Understanding the nuances of managing customer accounts and negotiating repayment plans will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, especially for handling difficult conversations. Practising role-play scenarios can prepare you to demonstrate empathy and confidence when discussing sensitive financial matters with customers.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've successfully managed financial data in previous roles. Being able to discuss specific instances where you've improved cash flow or reduced bad debt will impress potential employers.
✨Tip Number 4
Network with professionals in the credit control field. Engaging with others in the industry can provide insights into best practices and may even lead to referrals or recommendations for the position you're interested in.
We think you need these skills to ace Credit Control Officer in Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in credit control or customer service. Use specific examples that demonstrate your ability to handle difficult conversations and your strong communication skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your can-do attitude and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills:In your application, emphasise your analytical skills, attention to detail, and ability to work under pressure. These are crucial for the Credit Control Officer position and should be evident in your written materials.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for this role.
How to prepare for a job interview at Grafters Recruitment Consultants Ltd
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service skills, be prepared to share specific examples of how you've handled difficult conversations in the past. Highlight your ability to demonstrate empathy and understanding while resolving issues.
✨Demonstrate Your Analytical Abilities
The position involves handling financial data, so be ready to discuss your experience with numeracy and analytical tasks. You might want to prepare examples of how you've used these skills to improve processes or outcomes in previous roles.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Credit Control Officer, such as negotiating repayment plans. Practising your responses to these situations can help you feel more confident during the interview.
✨Emphasise Team Collaboration
This role requires working closely with the Customer Care Team, so be sure to highlight your teamwork skills. Share experiences where you've successfully collaborated with others to achieve common goals, showing that you're a committed team player.
