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- Tasks: Lead commercial strategies and optimise operations for an exceptional guest experience.
- Company: Join a dynamic team focused on operational excellence and commercial growth.
- Benefits: Competitive salary, bonus opportunities, and a chance to shape the future of hospitality.
- Why this job: Make a real impact on profitability and customer satisfaction in a high-impact role.
- Qualifications: Experience in revenue management and strong analytical skills required.
- Other info: Opportunity for career advancement in a fast-paced, multi-site environment.
The predicted salary is between 55000 - 60000 £ per year.
We are seeking a commercially driven and operationally astute leader to join our senior team as Central Operations & Commercial Manager. This is a high-impact role supporting the COO in delivering operational excellence, commercial growth, and data-led decision-making across multiple sites. You will play a pivotal role in enhancing profitability, optimising systems, and elevating the end-to-end guest experience. From pricing strategy and revenue management to customer journey optimisation and sales culture development, this role offers the opportunity to shape performance at both strategic and operational levels.
If you are analytical, results-driven, and passionate about delivering exceptional customer experiences while maximizing commercial return, this could be the ideal next step.
Key Responsibilities:- Support the delivery of company-wide operational and commercial strategy
- Drive initiatives that enhance profitability, efficiency, and service standards
- Lead the optimisation and continuous improvement of operational systems (booking, POS, CRM, labour, stock, maintenance)
- Ensure consistency of brand standards and compliance across all sites
- Lead continuous improvement of the full customer journey, from booking to post-visit
- Oversee pricing across all bookable inventory, aligning with demand and seasonality
- Balance guest experience with operational efficiency and revenue optimisation
- Collaborate with marketing to improve conversion, retention, and commercial impact
- Strong revenue management and pricing strategy expertise
- A track record of improving profitability and operational efficiency
- Excellent analytical skills with the ability to translate data into action
- Experience within a multi-site or hospitality environment (desirable)
- Strong project management and stakeholder engagement capability
- High proficiency in operational systems (POS, CRM, booking platforms, labour scheduling, stock control)
Commercial Manager in Wrexham employer: Graft
Contact Detail:
Graft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Commercial Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their commercial strategies and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your analytical skills and experience in revenue management can drive profitability and enhance customer experiences. A confident delivery can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Commercial Manager in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Central Operations & Commercial Manager. Highlight your experience in revenue management and operational efficiency, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how you can contribute to our mission. Be sure to mention your analytical skills and any relevant experience in multi-site environments.
Showcase Your Data Skills: Since we value data-led decision-making, make sure to highlight your analytical abilities. Share instances where you've used data to drive commercial growth or improve customer experiences. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Graft
✨Know Your Numbers
As a Commercial Manager, you'll need to demonstrate your expertise in revenue management and pricing strategies. Brush up on key metrics related to profitability and operational efficiency. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Skills
This role involves leading initiatives that enhance service standards and operational systems. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to engage stakeholders and drive change across multiple sites.
✨Understand the Customer Journey
Since this position focuses on optimising the full customer journey, think about how you can improve guest experiences. Be prepared to share specific strategies you've implemented to enhance customer satisfaction and retention in previous roles.
✨Align with Company Goals
Research the company's operational and commercial strategies before the interview. Show how your experience aligns with their goals, particularly in enhancing profitability and efficiency. This will demonstrate your commitment to contributing to their success.