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- Tasks: Lead commercial strategies and enhance guest experiences across multiple sites.
- Company: Join a dynamic team focused on operational excellence and growth.
- Benefits: Competitive salary, bonus opportunities, and a chance to shape the future of hospitality.
- Why this job: Make a real impact on profitability and customer satisfaction in a high-stakes role.
- Qualifications: Proven expertise in revenue management and strong analytical skills required.
- Other info: Exciting opportunity for career advancement in a fast-paced environment.
The predicted salary is between 47000 - 63000 £ per year.
We are seeking a commercially driven and operationally astute leader to join our senior team as Central Operations & Commercial Manager. This is a high-impact role supporting the COO in delivering operational excellence, commercial growth, and data-led decision-making across multiple sites. You will play a pivotal role in enhancing profitability, optimising systems, and elevating the end-to-end guest experience. From pricing strategy and revenue management to customer journey optimisation and sales culture development, this role offers the opportunity to shape performance at both strategic and operational levels.
If you are analytical, results-driven, and passionate about delivering exceptional customer experiences while maximizing commercial return, this could be the ideal next step.
Key Responsibilities:- Support the delivery of company-wide operational and commercial strategy
- Drive initiatives that enhance profitability, efficiency, and service standards
- Lead the optimisation and continuous improvement of operational systems (booking, POS, CRM, labour, stock, maintenance)
- Ensure consistency of brand standards and compliance across all sites
- Lead continuous improvement of the full customer journey, from booking to post-visit
- Oversee pricing across all bookable inventory, aligning with demand and seasonality
- Balance guest experience with operational efficiency and revenue optimisation
- Collaborate with marketing to improve conversion, retention, and commercial impact
- Strong revenue management and pricing strategy expertise
- A track record of improving profitability and operational efficiency
- Excellent analytical skills with the ability to translate data into action
- Experience within a multi-site or hospitality environment (desirable)
- Strong project management and stakeholder engagement capability
- High proficiency in operational systems (POS, CRM, booking platforms, labour scheduling, stock control)
Commercial Manager in Chester employer: Graft
Contact Detail:
Graft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational strategies and think about how your skills can enhance profitability and efficiency. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around revenue management and customer journey optimisation. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Commercial Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Central Operations & Commercial Manager. Highlight your experience in revenue management and operational efficiency, as these are key for us.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've enhanced profitability or improved customer experiences in previous roles.
Keep It Clear and Concise: We love a well-structured application! Keep your language clear and to the point. Avoid jargon unless it’s relevant to the role, and make sure your key skills stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Graft
✨Know Your Numbers
As a Commercial Manager, you'll need to demonstrate your expertise in revenue management and pricing strategies. Brush up on key metrics related to profitability and operational efficiency. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Skills
This role involves leading initiatives and optimising systems across multiple sites. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to engage stakeholders and drive change effectively.
✨Understand the Customer Journey
Since enhancing the guest experience is crucial, think about how you can improve every touchpoint from booking to post-visit. Be prepared to share specific strategies you've implemented to elevate customer satisfaction and how they impacted the bottom line.
✨Align with Company Goals
Research the company's operational and commercial strategies. During the interview, express how your vision aligns with theirs. This shows that you're not just looking for a job, but that you're genuinely interested in contributing to their success.