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- Tasks: Lead commercial strategies and optimise operations for an exceptional guest experience.
- Company: Join a dynamic team focused on operational excellence and commercial growth.
- Benefits: Competitive salary, bonus opportunities, and a chance to shape the future of hospitality.
- Why this job: Make a real impact on profitability and customer satisfaction in a high-stakes role.
- Qualifications: Experience in revenue management and strong analytical skills are essential.
- Other info: Opportunity for career advancement in a fast-paced, multi-site environment.
The predicted salary is between 55000 - 60000 £ per year.
We are seeking a commercially driven and operationally astute leader to join our senior team as Central Operations & Commercial Manager. This is a high-impact role supporting the COO in delivering operational excellence, commercial growth, and data-led decision-making across multiple sites. You will play a pivotal role in enhancing profitability, optimising systems, and elevating the end-to-end guest experience. From pricing strategy and revenue management to customer journey optimisation and sales culture development, this role offers the opportunity to shape performance at both strategic and operational levels.
If you are analytical, results-driven, and passionate about delivering exceptional customer experiences while maximizing commercial return, this could be the ideal next step.
Key Responsibilities:- Support the delivery of company-wide operational and commercial strategy
- Drive initiatives that enhance profitability, efficiency, and service standards
- Lead the optimisation and continuous improvement of operational systems (booking, POS, CRM, labour, stock, maintenance)
- Ensure consistency of brand standards and compliance across all sites
- Lead continuous improvement of the full customer journey, from booking to post-visit
- Oversee pricing across all bookable inventory, aligning with demand and seasonality
- Balance guest experience with operational efficiency and revenue optimisation
- Collaborate with marketing to improve conversion, retention, and commercial impact
- Strong revenue management and pricing strategy expertise
- A track record of improving profitability and operational efficiency
- Excellent analytical skills with the ability to translate data into action
- Experience within a multi-site or hospitality environment (desirable)
- Strong project management and stakeholder engagement capability
- High proficiency in operational systems (POS, CRM, booking platforms, labour scheduling, stock control)
Commercial Manager in Birkenhead employer: Graft
Contact Detail:
Graft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Manager in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their operations and commercial strategies. We want you to walk in there ready to discuss how you can enhance profitability and elevate the guest experience!
✨Tip Number 3
Showcase your analytical skills! Be ready to share examples of how you've used data to drive decisions in past roles. We love seeing candidates who can translate numbers into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talent that can help us optimise systems and improve customer journeys.
We think you need these skills to ace Commercial Manager in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Central Operations & Commercial Manager. Highlight your experience in revenue management and operational efficiency, as these are key for us. Use specific examples that showcase your skills in enhancing profitability and customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for delivering exceptional customer experiences and how you can contribute to our commercial growth. Be sure to mention any relevant achievements that align with the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, don’t shy away from including data-driven results in your application. Whether it’s improving service standards or optimising systems, let us know how you've used data to make impactful decisions in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Graft
✨Know Your Numbers
As a Commercial Manager, you'll need to demonstrate your expertise in revenue management and pricing strategies. Brush up on key metrics related to profitability and operational efficiency, and be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Skills
This role involves leading initiatives that enhance service standards and operational systems. Prepare examples of how you've successfully led teams or projects in the past, focusing on your ability to engage stakeholders and drive results.
✨Understand the Customer Journey
Since this position is all about optimising the guest experience, think about how you can improve every touchpoint from booking to post-visit. Be ready to share specific strategies you've implemented to enhance customer satisfaction and retention.
✨Align with Company Goals
Familiarise yourself with the company's operational and commercial strategy. During the interview, express how your vision aligns with theirs and how you can contribute to their goals, particularly in enhancing profitability and efficiency across multiple sites.