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For Companies At a Glance
- Tasks: Provide top-notch IT and AV support to students and staff in a dynamic environment.
- Company: Join a world-leading university with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, generous leave, and professional development opportunities.
- Why this job: Kickstart your IT career while solving real-world tech challenges every day.
- Qualifications: Passion for technology and great customer service skills are essential.
- Other info: Flexible working hours and a supportive team await you!
The predicted salary is between 26707 - 30378 ÂŁ per year.
Department: Digital, Data & Technology Group. Salary: Starting from ÂŁ26,707, rising to ÂŁ30,378. Closing date: Sunday 30 November 2025.
This is a great opportunity for you to develop your IT and Audio Visual (AV) career. If you have a background in or a passion for technology, we would love to hear from you. You would be joining our small, experienced standard support team in either a 1st or 2nd line support role working in a fast‑paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.
About The Role
Working in IT and Audio Visual Support: You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remotely as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT and AV infrastructure in our world‑leading research and teaching focussed university.
Key Activities
- Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.
- Investigating and providing basic hardware and audio visual repairs.
- Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed.
- Helping to develop our knowledge base and self‑help guides.
- Work on projects/small works as required and as staff resource allows.
About You
You will be interested in developing your career within IT and AV and enjoy problem‑solving software and hardware issues as well as getting hands‑on in delivering great support. You will also have:
- Great customer service skills with the ability to communicate with a wide range of people.
- Either through study, personal interest or work, you will understand one or multiple operating systems e.g., Windows, MacOS, mobile platforms and/or Audio Visual equipment.
- Experience using a variety of common Office software.
- Ideally have some experience of basic hardware repairs.
- Be self‑motivated.
- Be able to work alone, in a team or with your peers.
- Have excellent interpersonal skills.
- Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.
Further Information
This role is offered on a full time (36.5 hours per week) permanent basis. For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) or Felipe Vergara, IT & AV Support Engineer (Team Lead), however, please ensure that you submit your application through the University website by uploading your CV.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under‑represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What We Can Offer You:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, online learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family‑friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest‑Free Loan to help with the cost of some immigration expenses
Find out more about our benefits on our website and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us on X and other platforms.
Right to Work in the UK
We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous Shortlisting
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.
IT and AV Support Technician in Bath employer: gRafiKs
Contact Detail:
gRafiKs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT and AV Support Technician in Bath
✨Tip Number 1
Get to know the team! Reach out to Sherilyn or Felipe for an informal chat about the role. It’s a great way to show your enthusiasm and get insider info that could help you stand out.
✨Tip Number 2
Brush up on your tech skills! Familiarise yourself with common operating systems and AV equipment. The more you know, the better you’ll be at impressing during interviews.
✨Tip Number 3
Show off your customer service skills! Think of examples where you’ve helped others solve problems. This is key in IT support, so be ready to share your experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team.
We think you need these skills to ace IT and AV Support Technician in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT and AV Support Technician role. Highlight any relevant tech experience, customer service skills, and problem-solving abilities to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and AV support, and how your background makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Tech Skills: Don’t forget to mention any specific operating systems or audio-visual equipment you’re familiar with. We love seeing candidates who are hands-on and ready to tackle tech challenges head-on!
Apply Through Our Website: Remember to submit your application through our university website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at gRafiKs
✨Know Your Tech
Brush up on your knowledge of operating systems like Windows and MacOS, as well as any audio-visual equipment you might encounter. Being able to discuss specific technologies and how you've used them in the past will show your passion and expertise.
✨Customer Service Skills Matter
Since this role involves a lot of interaction with students and staff, be prepared to demonstrate your customer service skills. Think of examples where you've successfully resolved issues or provided support, and be ready to share those stories during the interview.
✨Problem-Solving Mindset
Expect to face some hypothetical scenarios or technical problems during the interview. Practice articulating your thought process when troubleshooting issues, as this will highlight your problem-solving abilities and hands-on approach.
✨Ask Questions
Prepare thoughtful questions about the team, the challenges they face, and the projects you might work on. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
