At a Glance
- Tasks: Engage with the community, support readers, and deliver fun library activities.
- Company: Join a friendly team at Warboys Library, a hub for lifelong learning.
- Benefits: Enjoy flexible hours, wellbeing packages, and opportunities for personal growth.
- Other info: Dynamic role with creative opportunities and a supportive environment.
- Why this job: Make a real difference in your community while fostering a love for reading.
- Qualifications: Great customer service skills and a passion for libraries are essential.
The predicted salary is between 25948 - 25948 £ per year.
Are you passionate about community spaces, lifelong learning, and helping people connect? We’re looking for a friendly, proactive Community Library Assistant to join our welcoming team at Warboys Library.
Warboys Library is a valued local space with a strong community focus. It is single-staffed but supported by a dedicated group of volunteers, creating a close-knit and collaborative environment. From supporting readers and digital learners to delivering activities to both children and adults, no two days are the same and your work will make a real difference.
This post is based at Warboys Library for 15.50 hours per week. This role involves some weekend and evening working. Travel may be necessary from time to time.
What will you be doing?
This is primarily a customer-facing role working in the library, dealing with enquiries, creating and maintaining a welcoming space, supporting customers to access online services and promoting the Library offer in the community. Confidence to work on your own is essential as are excellent communication skills. There are opportunities to support and deliver Library events for both adults and children, including Rhymetime, Storytime, and Engage events. Although there is plenty of routine work, there are also many opportunities to be creative. Library experience is an advantage; however, we would love to hear from candidates who have demonstrated exceptional customer service skills in other contexts. Training will be given on specific library systems, but an ability to work with IT is essential. The successful candidate will be passionate about what public libraries can offer and able to promote our services both within the library and in the wider community. Please note that library work is physically demanding.
About you
Please refer to the job description and person specification for full details about this job role. The supporting statement is the most important part of your application. This will be used in the shortlisting process to assess whether you meet the essential requirements for the role. When completing the supporting statement for this position, please tell us how your skills, experience, capability, and potential match each of the criteria in the person specification. Our criteria includes:
- Demonstrate your understanding of delivering good customer service
- Interpersonal skills, including patience and listening skills with an ability to establish exactly what the customer requires
- A good knowledge of the Internet and a demonstrable capacity to assess the value of the information found there
- A pleasant, helpful manner with customers of all ages and abilities
- A strong team player, able to work with colleagues on projects and contribute to team goals
- Flexibility and adaptability in all areas of work
- An ability to work under pressure
- An ability to work with limited supervision
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension, and mileage:
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships, and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity, and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon, and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do. We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation, and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse.
Community Library Assistant in Warboys employer: Grafham Water Center
At Cambridgeshire County Council, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment at Warboys Library. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes flexible annual leave options, professional development opportunities, and paid volunteering hours, allowing you to make a positive impact in the community while growing your career. Join us in fostering a love for reading and lifelong learning in a vibrant community space where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Community Library Assistant in Warboys
✨Tip Number 1
Get to know the library scene! Visit local libraries, chat with staff, and understand what makes them tick. This will help you connect better during interviews and show your genuine interest in community spaces.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you assist different types of library users. This will boost your confidence and prepare you for those tricky questions about handling enquiries.
✨Tip Number 3
Show off your creativity! Think of fun activities or events you could bring to the library. Whether it’s a storytime session or a digital learning workshop, having ideas ready can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our amazing benefits right there.
We think you need these skills to ace Community Library Assistant in Warboys
Some tips for your application 🫡
Nail Your Supporting Statement:Your supporting statement is the star of your application! Make sure to clearly demonstrate how your skills and experiences match the criteria in the person specification. Use specific examples to show us what you’ve done and how it relates to the role.
Show Your Passion for Libraries:We want to see your enthusiasm for community spaces and lifelong learning. Share why you love libraries and how you can contribute to creating a welcoming environment at Warboys Library. Let your passion shine through!
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for friendly, proactive individuals who can connect with our community. A bit of your unique flair can make your application stand out!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at Grafham Water Center
✨Know Your Library Stuff
Familiarise yourself with the services and activities offered at Warboys Library. Be ready to discuss how you can contribute to promoting these services and engaging with the community. Showing that you understand the library's role in lifelong learning will impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about situations where you’ve helped someone solve a problem or made their experience better. This is crucial, as the role is all about interacting with the public and making them feel welcome.
✨Demonstrate Your Team Spirit
Even though this is a single-staffed library, you'll be part of a wider team. Share experiences where you've collaborated with others, whether in a work setting or through volunteering. Highlight your ability to work well with colleagues and contribute to team goals.
✨Be Ready for Creativity
The job involves delivering events like Rhymetime and Storytime, so think about any creative ideas you might bring to the table. Prepare to discuss how you can make these activities engaging for both children and adults, showcasing your enthusiasm for fostering a love of reading.
