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- Tasks: Lead a team supporting customers during significant life events like births and deaths.
- Company: Join a supportive public service dedicated to making a difference in people's lives.
- Benefits: Wellbeing package, flexible leave, development opportunities, and paid volunteering hours.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real impact while leading a passionate team in a dynamic environment.
- Qualifications: Strong leadership skills, excellent people skills, and a passion for supporting others.
The predicted salary is between 30000 - 40000 £ per year.
This is a busy, people-focused leadership role within a public-facing service that supports customers at some of the most important moments in their lives. You’ll be leading a team delivering a mix of:
- Birth, death and notice appointments
- Customer queries and service delivery
The role sits with a wider leadership team working across the service, with a strong focus on a "One Service approach", bringing ceremonies and appointments together to ensure a consistent, high-quality experience for our customers. No two days are the same – you’ll need to be flexible, responsive and able to support your team through a wide range of situations. This role includes Saturday working on a rota basis and flexibility is essential to meet the needs of the service.
What will you be doing?
- Leading, supporting and developing your team
- Creating a calm, positive and well-organised working environment
- Supporting both ceremonies and appointments as one service
- Managing performance, wellbeing and workload across the team
- Working collaboratively with other Team Leaders and the wider service
- Responding to changing demands and supporting the team through busy periods
This isn’t a role where you’ll be doing everything yourself – it’s about leading the team to do it well.
About you
We are looking for someone who:
- Puts staff wellbeing first – you understand that a supported team performs at its best
- Is brilliant with people – approachable, fair and able to build trust quickly
- Brings a calm, steady presence, even under pressure
- Is super organised and efficient – you keep things moving and don’t let things drift
- Can balance multiple priorities without becoming overwhelmed
- Leads with positivity and focuses on solutions
- Has an interest in ceremonies and registration (experience is helpful but not essential – we’ll train you)
Most importantly, you understand that your role is to lead how the team feels and performs, not just what the team does. If you’re someone who cares about people, takes pride in running things well, and wants to be part of a service that really matters – we’d love to hear from you. You don’t need to tick every box. If you’ve got the right approach, attitude and leadership style, we can teach you the rest.
Benefits
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro‑rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in‑store and online discounts as well as our Car Lease and Cycle to Work schemes
Equality, Diversity and Inclusion
Cambridgeshire County Council is proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Registration Team Leader employer: Grafham Water Center
Contact Detail:
Grafham Water Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, plus it shows you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and supporting customers, think of examples from your past where you've successfully managed a team or handled tricky situations. Be ready to share these stories!
✨Tip Number 3
Be flexible and show it! The job description mentions the need for flexibility, so during your interview, highlight times when you've adapted to changing demands or supported your team through busy periods.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on being part of our service that really matters.
We think you need these skills to ace Registration Team Leader
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share examples of how you've supported and developed teams in the past, and how you prioritise staff wellbeing. We want to know how you create a positive environment!
Be Personable: This role is all about people, so make sure your application reflects your approachable nature. Use friendly language and share anecdotes that highlight your ability to build trust and rapport with others. We love candidates who can connect with our customers!
Highlight Your Flexibility: Since no two days are the same in this role, it's important to demonstrate your flexibility. Talk about times when you've adapted to changing demands or supported your team during busy periods. Show us that you can keep calm under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Grafham Water Center
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Registration Team Leader. Familiarise yourself with the importance of supporting customers during significant life events and how to lead a team effectively in a busy environment.
✨Showcase Your People Skills
This role is all about people, so be ready to demonstrate your ability to build trust and rapport quickly. Share examples from your past experiences where you've successfully led a team or handled customer queries with empathy and professionalism.
✨Emphasise Flexibility and Organisation
Highlight your ability to adapt to changing demands and manage multiple priorities without getting overwhelmed. Discuss specific strategies you use to stay organised and ensure your team remains calm and focused during busy periods.
✨Lead with Positivity
The interviewers will be looking for someone who can maintain a positive atmosphere even under pressure. Prepare to discuss how you motivate your team and focus on solutions rather than problems, showcasing your leadership style and approach to staff wellbeing.