Business Officer in Cambridge

Our Business Officer role is an important one, providing high quality business support to our community social care teams and the people that use our services. We invest in our Business Officers from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day.

As a Business Officer within the 0–25 Children’s Disability Team at Cambridgeshire County Council, you’ll play a key role in supporting families and helping the service run smoothly. You’ll be the first point of contact for parents and carers via telephone and email, providing clear, compassionate guidance and ensuring enquiries are handled efficiently. Your day will be varied and fast paced, from updating and maintaining accurate records on our databases to minuting meetings and completing a range of essential administrative tasks. You’ll be joining a friendly, supportive team that works collaboratively to make a real difference for children and young people with disabilities across the county. We adopt a hybrid and flexible approach to work so, once trained, you will be able to work some of your days from an appropriate office location and home environment. Your office base will be determined on appointment but may include offices in Cambridge, March or Huntingdon.

What will you be doing? As a Business Officer, you will be at the heart of our operations, working closely with the other team members to drive efficiency, improve processes, and enhance service delivery. Our Business Officers provide essential administrative support across the 0-25 Children’s Disability service working as part of dynamic and customer focused teams. You will deal with calls from members of the public as well as internal queries, record service user details, support onboarding of new team members and much more! For all aspects of the role full training and support is given.

About you The successful candidate must:

• Have excellent knowledge of Windows and Microsoft packages (including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint) and able to pick up new IT systems effectively.
• Be excellent communicators both spoken and written.
• Work effectively with colleagues as part of a team and have a willingness to learn and progress with a can-do attitude.
• Be able to demonstrate they can work using their own initiative.
• Be empathetic and caring with the ability to remain emotionally resilient.
• Have proven experience and understanding of working with GDPR regulations.
• Be enthusiastic about providing high quality customer service.
• Be able to travel and work within Cambridgeshire County Council Offices.

If this sounds like you, please demonstrate how you meet all the essential criteria of the person specification in your personal statement.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage:

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family.
• Buy up to 4 weeks additional annual leave (pro-rate) through our salary sacrifice scheme.
• Take your bank holidays flexibly to better suit your personal circumstances.
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth.
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network.
• Opportunities to nominate and receive Employee Recognition Awards.
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes.

About us Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do. We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities.

If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action. We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager to discuss any adjustment needs.

Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.