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- Tasks: Join our Customer Experience team as a Support Engineer, tackling customer issues and enhancing their experience.
- Company: Be part of a leading observability company in a high-growth phase, innovating in cloud technology.
- Benefits: Enjoy remote work, competitive salary, equity, bonuses, and extensive learning opportunities.
- Why this job: This role offers a chance to innovate, collaborate with diverse clients, and grow your tech skills.
- Qualifications: Experience in observability, cloud systems, and strong troubleshooting skills are essential.
- Other info: Fluency in English is required; additional European languages are a plus.
The predicted salary is between 66000 - 70000 £ per year.
This is a remote role ONLY for candidates located in the UK. Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a leading observability company in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Support Engineer to join the team. As a Support Engineer, you\’ll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You\’ll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. This position will be focused on our EMEA Customer coverage.
What you\’ll be doing:
What you\’ll bring to the team:
In the UK, the Base compensation range for this role is GBP 66,000 – GBP 70,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed .
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Support Engineer (Remote, UK) employer: Grafana Labs
Contact Detail:
Grafana Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Remote, UK)
✨Tip Number 1
Familiarise yourself with Grafana and its observability stack. Understanding how to navigate and troubleshoot within Grafana will give you a significant edge during interviews, as you'll be able to speak confidently about your experience and insights.
✨Tip Number 2
Brush up on your knowledge of cloud platforms like AWS, Azure, and GCP. Being able to discuss your hands-on experience with these technologies will demonstrate your capability to handle the technical challenges of the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking through common customer issues you might encounter. Practising how you would approach debugging and troubleshooting can help you articulate your thought process effectively during interviews.
✨Tip Number 4
Engage with the community around Grafana and observability tools. Participating in forums or contributing to discussions can not only enhance your knowledge but also show your passion for the field, making you a more attractive candidate.
We think you need these skills to ace Support Engineer (Remote, UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in observability, cloud systems, and customer support. Use keywords from the job description to demonstrate that you meet the specific requirements of the Support Engineer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully resolved technical issues or improved customer satisfaction, aligning with the responsibilities outlined in the job description.
Showcase Technical Skills: In your application, emphasise your proficiency with tools and technologies mentioned in the job description, such as AWS, Azure, Kubernetes, and troubleshooting techniques. Provide examples of how you've used these skills in previous roles.
Highlight Soft Skills: Don't forget to mention your soft skills like communication, empathy, and problem-solving. These are crucial for a Support Engineer role, especially when dealing with diverse customers. Share anecdotes that illustrate these qualities in action.
How to prepare for a job interview at Grafana Labs
✨Showcase Your Technical Skills
As a Support Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with cloud systems, containerization, and observability tools. Bring examples of how you've solved complex issues in the past.
✨Understand the Company’s Products
Familiarise yourself with Grafana Labs' offerings, especially their Cloud, Enterprise, and Open Source products. Showing that you understand their technology will impress the interviewers and show your commitment to the role.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer issues. Think of scenarios where you've had to troubleshoot problems or provide support, and be ready to explain your thought process and solutions.
✨Emphasise Communication Skills
Since this role involves interacting with customers, highlight your communication skills. Share examples of how you've effectively communicated technical information to non-technical users, showcasing your ability to empathise and listen.
