Senior Manager, Field Engineering | EMEA | Remote

Overview

Senior Manager, Field Engineering | EMEA | Remote at Grafana Labs. Grafana Labs is a remote-first, open-source company with millions of users worldwide. We value transparency, autonomy, and trust, and we’re seeking a leader to build and scale a global Field Engineering team that accelerates technical wins for Grafana products.

What You’ll Be Doing

• Attract, recruit, ramp, and mentor a team of Field Engineers from diverse backgrounds.
• Develop an individual coaching approach to maximize team performance.
• Balance workload across account engagement, project development, engineering engagement, competitive intelligence, conferences, and enablement.
• Own planning, actions, and outcomes for the team in alignment with leadership guidance and goals.
• Foster a culture that prioritizes collaboration and getting to the right answer.
• Build strong cross-functional relationships with Sales, Marketing, Product Management, and Engineering.
• Partner with Sales leadership on top-of-funnel programs, marketing initiatives, and community events to raise Grafana’s brand and showcase problem-solving capabilities.
• Understand key customers’ adoption strategies and develop programs and collateral to enable success.
• Ensure customer requirements are met through collaboration with Product Management and Engineering.
• Own and report on quarterly cadence of the team’s activities, including discovery, demonstrations, stakeholder interviews, workshops, and technical validation.

What Makes You a Great Fit

• 10+ years in the high-tech industry with roles such as Developer, Sales Engineer/Architect, SRE, Manager, etc.
• 5+ years of people management experience in a sales organization.
• Direct experience mentoring and managing performance over time.
• Direct experience selling monitoring, data, or visualization products.
• Experience with Open Source selling or Cloud-first/Product-led sales go-to-market motion is a plus.
• Experience implementing formal sales methodologies and qualification frameworks (e.g., MEDDPICC).
• Direct experience in DevOps (IaC, CI/CD, GitHub Actions, etc.) is a plus.
• Experience with complex, enterprise sales.

Compensation & Rewards

In the United Kingdom, the OTE compensation range for this role is GBP 143,000 – GBP 171,000. Actual compensation may vary based on level, experience, and skillset as assessed during the interview process. All roles include Restricted Stock Units (RSUs).
Compensation ranges are country-specific; if applying from a location different from the listed one, the recruiter will discuss the defined pay range and benefits at the beginning of the process.

Why You’ll Thrive At Grafana Labs

• 100% Remote, Global Culture – remote-first environment with global talent.
• Scaling Organization – meaningful work in a high-growth setting.
• Transparent Communication – open decision-making and regular updates.
• Innovation-Driven – autonomy and support to ship great work.
• Open Source Roots – community-driven values.
• Empowered Teams – high trust, low ego, outcomes-focused.
• Career Growth Pathways – defined opportunities for development.
• Approachable Leadership – engaged, transparent leadership.
• In-Person Onboarding – onboarding with fellow Grafanistas to accelerate learning.
• Work-Life Balance – global annual leave policy with dedicated shutdown days, compliant with local laws where applicable.

Equal Opportunity Employer

Grafana Labs recruits, hires, compensates, and promotes without regard to race, religion, color, national origin, gender, disability, age, veteran status, or other protected characteristics. We believe equality and diversity strengthen our organization.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information in CVs to job postings. The recruitment team will review inbound CVs manually to identify alignment with current openings. For information about how personal data is used once you’ve applied, please check our privacy policy.