Senior Field Engineer | EMEA | Remote

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

The Opportunity

The Field Engineering team works closely with our Presales Solution Engineering team, as well as Product and Marketing, to ensure the SEs have the tools, collateral, enablement and experts they need to close business. The Field Engineering Infrastructure team maintains the backend systems, content creation and deep subject matter expertise that enables the Solution Engineering team to scale and focus on direct customer selling, community building, learning, and other adoption and revenue focused activities.

What You’ll Be Doing

• Maintain the Field Engineering infrastructure including the pre-sales Demo Kit application and infrastructure, as well as custom demo applications and deployment tools for workshops and custom engagements.
• Implement and maintain operational dashboards and alerts for Field Engineering infrastructure.
• Designing, developing, and delivering compelling product demos to add to the demo kit library.
• Creating and delivering Training Materials, and Product workshops to the SEs, customers, and the community.
• Over time become a SME on one or more of our products enabling you to assist the field with deep dive technical meetings, large strategic POVs, blogs, webinars and more.

What Makes You a Great Fit

• 5+ years of technical experience, serving as a SRE, Developer, Architect and/or successful presales Solution Architect. OSS selling experience is a plus.
• Large-scale distributed systems: Proven track record deploying, operating, and maintaining highly distributed, multi-region platforms in production.
• Enterprise product engineering: Software engineering experience delivering at least one enterprise-grade product (design, implementation, code reviews, maintenance).
• Major cloud expertise: Deep hands-on proficiency with at least one CSP (AWS, Azure, or GCP), including IAM, networking, compute, storage, and managed services, including IAC tools such as Terraform.
• High availability and resilience: Designing and running HA systems (multi-AZ/region, redundancy, health checks, graceful SLOs and reliability practices: Defining SLOs/SLIs, managing error budgets, and driving reliability roadmaps.
• CI/CD and deployment strategies: Automated pipelines, canary/blue-green rollouts, safe rollbacks, and feature flags.
• Performance and capacity: Load testing, capacity planning, bottleneck analysis, and cost/performance optimization.
• Effective communication and documentation: Clear runbooks, design docs, and cross-team collaboration.
• Deep understanding of Kubernetes.
• Professionally familiar with observability platforms, eg. Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc.
• Experience building and delivering technical content for technical audiences. This includes Workshops, Demos, Decks, Webinars, Videos etc.

Compensation and Benefits

In the UK, the OTE compensation range for this role is £114,000 - £137,600. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs's success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive At Grafana Labs

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new Grafanistas to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.