Remote- Backend AWS Developer

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. Grafana Labs also helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Application Core Services (AppCore) is a group within Platform, in the Foundations department. Foundations produces the Internal Engineering Platform (IEP) and partners closely with our Cloud, Enterprise, and Grafana teams to engineer bespoke integrations and solutions that unify the diverse technical ecosystem of a modern software enterprise.

The team owns important domain areas that help keep both our customer workflows and internal business processes running smoothly. Our work includes maintaining the billing engine responsible for customer usage calculation, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts.

We are looking for engineers who enjoy solving complex workflow and systems problems, improving reliability and developer experience, and building software that directly supports both customers and internal stakeholders. As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. Engineers at Grafana also have the opportunity to contribute to Open Source communities and collaborate across teams beyond their immediate scope.

A stack is the customer-facing Grafana Cloud environment that connects an organization to Grafana and the backend services it uses, including Mimir, Loki, Tempo, plugins, dashboards, data sources, and stack-level configuration. When this domain works well, customers get reliable stack creation, safe configuration rollout, predictable migrations, and fewer manual operational interventions.

Responsibilities include:

• Design, build, and operate reconciliation systems, including the SSS backend, to track desired stack state, detect and repair drift across stack templates, grafana.com state, Hosted Grafana, and actual customer stack configuration.
• Improve operational efficiency by reducing deployment complexity and contributing to the Stack Config Reconciliation project.
• Manage rollout mechanisms for provisioned plugins, dashboards, data sources, Grafana versions, release channels, and stack-level configuration.
• Support new region and cluster rollouts, including the operational paths required to bring stacks online safely in new Grafana Cloud regions.
• Improve incident response and recovery paths for stack misalignment, reconciliation failures, plugin rollout issues, and Hosted Grafana integration failures.
• Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations.

You will help own the production behaviour of the systems you build. At Grafana, we actively embrace AI-assisted and agentic development practices, integrating these technologies into both our engineering workflows and the systems we deliver. We encourage our engineers to thoughtfully leverage AI tools to enhance every stage of the lifecycle, from design and implementation to testing, documentation, and operations.

We are seeking a Backend Engineer who thrives on building production systems where correctness, scalability, and operational clarity are paramount. As a remote-first organization, you should be comfortable collaborating asynchronously across time zones and taking full ownership of the critical systems powering Grafana Cloud. You will be expected to lead major projects, coordinate across service boundaries, and help define the technical direction for our domain.

You will be particularly successful in this role if you enjoy solving challenges related to stateful systems, eventual consistency, and reconciliation loops. Responsibilities also include writing efficient, readable, and easy to maintain code, coordinating with product and UX when needed, and participating in team decisions, such as roadmap planning and prioritization.

Requirements:

• At least 1 year of fully remote work experience.
• Care deeply about developer and user experience and the quality of the products that you work on.
• Experience contributing to the delivery of projects, from initial brainstorming to shipping a product to the customer.
• Ability to write clean, well-tested software that other engineers can understand, operate, and maintain.
• Familiarity with Kubernetes in AWS, GCP, or Azure, and exposure to infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).

Bonus Points For:

• Experience with TypeScript/Node.js.
• Experience with Jsonnet/Tanka, Terraform, Flux, Argo, or similar deployment/configuration tooling.
• Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch.

Compensation & Rewards:

In the United Kingdom, the compensation range for this role is GBP 72K - GBP 90K. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. We offer autonomy and support to ship great work and try new things, built on community-driven values that shape how we work. We provide defined opportunities to grow and develop your career, and we operate a global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days to allow the team to disconnect.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.