Remote staff product manager, opentelemetry | uk | remote in Matlock

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

This is a fully remote position and we're considering candidates in the UK.

About Product Management: As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.

The opportunity: As the Staff Product Manager for Open Telemetry Experience, you’ll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful Open Telemetry data to Grafana Cloud. Your mission is to make Grafana Cloud the easiest and most trusted destination for Open Telemetry workloads. You’ll reduce the uncertainty, complexity, and failure points users encounter between deciding to adopt Open Telemetry and receiving healthy, correctly attributed, and actionable telemetry in Grafana Cloud.

Your scope will include:

• Open Telemetry SDK onboarding and configuration
• Automatic instrumentation experiences, including OBI/Beyla and SDK injection
• Client-side Open Telemetry Collector deployment and onboarding
• Collector configuration, authentication, and initial connectivity
• Guidance and machine-readable context that help people and agents choose the right instrumentation approach
• Workflows that allow coding-agents to implement, configure and verify instrumentation safely
• Troubleshooting missing, incomplete, malformed, or unhealthy telemetry
• Validation signals that allow both people and agents to confirm that telemetry is healthy, correctly attributed, and usable in Grafana Cloud

The role is not focused on developing Open Telemetry as an open source project in isolation. You’ll engage with and contribute to the Open Telemetry ecosystem where appropriate, while measuring success through customer activation and outcomes in Grafana Cloud.

What You’ll Be Doing:

• Define the vision, strategy, and cross-product roadmap for the journey from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions
• Create coherent, opinionated experiences that help users choose and implement the right approach across SDK instrumentation, automatic instrumentation, and Collector-based deployment while preserving the flexibility advanced users require
• Identify and eliminate the leading causes of setup failure, abandonment, misconfiguration, and low-quality telemetry
• Establish shared experience principles, priorities, and success criteria across the product and engineering teams contributing to the Open Telemetry journey
• Use customer research, product data, and market insight to prioritize investments and measure outcomes such as onboarding completion, time to useful telemetry, telemetry health, and workload expansion
• Partner with downstream Grafana Cloud solution teams to create a coherent transition from telemetry ingestion to meaningful product activation
• Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams to deliver and communicate a differentiated Open Telemetry experience

5+ years of Product Management experience, with a strong track record in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain. Experience leading strategy and execution across multiple engineering teams or product areas without relying on direct organizational authority. Strong working knowledge of Open Telemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions. Excellent written and verbal communication skills, with the ability to influence technical and nontechnical stakeholders in a remote, globally distributed organization.

Why You’ll Thrive at Grafana Labs:

• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law.