At a Glance
- Tasks: Engage with customers, deliver technical presentations, and solve complex challenges using Grafana technology.
- Company: Join Grafana Labs, a remote-first, open-source leader with a global collaborative culture.
- Benefits: Enjoy competitive salary, RSUs, 30 days annual leave, and a supportive work environment.
- Why this job: Make a real impact by bridging technical solutions and customer needs in a fast-growing company.
- Qualifications: 5+ years in technical pre-sales, excellent communication skills, and a passion for problem-solving.
- Other info: Experience a dynamic, innovation-driven workplace with clear career growth pathways.
The predicted salary is between 111500 - 134000 £ per year.
Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.
A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.
What You’ll Be Doing:
- Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
- Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
- Delivering product and technical presentations to potential and existing customers
- Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
- Driving product conversations based on need and problems with customers
- Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
What Makes you a Great Fit:
- 5+ years of technical pre-sales experience
- Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
- You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You love solving technical challenges and thrive on bringing creative solutions to our customers
- You should have a technical mindset and a desire to grow technically.
- Must be located in the UK
Bonus Points For:
- Experience with Open Source technologies, or in the Metrics/Monitoring space is an advantage
- Experience with sales methodologies like MEDD(P)ICC is a plus
Compensation & Rewards:
In the UK, the OTE (On-Target Earnings) compensation range for this role is £111,500 - £134,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.
Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
Senior Solutions Engineer | UK | Remote New United Kingdom (Remote) in London employer: Grafana Labs
Contact Detail:
Grafana Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Engineer | UK | Remote New United Kingdom (Remote) in London
✨Tip Number 1
Get to know Grafana Labs inside out! Familiarise yourself with our products and the open-source community. This will help you speak confidently about how we can solve customer challenges during interviews.
✨Tip Number 2
Practice your presentation skills! As a Solutions Engineer, you'll need to deliver engaging demos and technical presentations. Grab a friend or record yourself to refine your delivery and ensure you’re hitting all the key points.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t meet every single requirement, if you’re excited about the role, we want to hear from you. Your passion could be what sets you apart!
We think you need these skills to ace Senior Solutions Engineer | UK | Remote New United Kingdom (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your technical pre-sales experience and any relevant projects that showcase your ability to solve complex challenges. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this opportunity at Grafana Labs. Share your passion for open-source technologies and how your skills align with our mission.
Showcase Your Communication Skills: Since this role requires first-class written communication, make sure your application is clear and concise. Use professional language but let your personality shine through. We love seeing authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our remote-first culture!
How to prepare for a job interview at Grafana Labs
✨Know Your Stuff
Make sure you have a solid understanding of Grafana Labs' products and the open-source technologies they use. Familiarise yourself with the Grafana LGTM Stack, including Grafana Mimir, Loki, and Tempo. This will help you articulate how these tools can solve customer challenges during your interview.
✨Showcase Your Communication Skills
As a Solutions Engineer, you'll need to communicate complex technical concepts clearly. Practice explaining Grafana's value proposition and technical advantages in simple terms. Consider doing mock interviews with friends or colleagues to refine your delivery and ensure you're confident in your communication style.
✨Prepare for Technical Questions
Expect to face technical questions that assess your problem-solving skills and technical mindset. Brush up on common pre-sales scenarios and be ready to discuss how you've successfully navigated similar situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Open Source
Grafana Labs values its open-source roots, so be prepared to discuss your experience with open-source technologies. Share any contributions you've made to open-source projects or how you've leveraged these technologies in previous roles. This will show your alignment with the company's culture and mission.