Director, Solutions Engineering | EMEA | Remote New United Kingdom (Remote) in London

Director, Solutions Engineering | EMEA | Remote United Kingdom (Remote)Grafana Labs is a remote-first, open-source company with a global impact. Grafana is used by millions of users and by thousands of companies to manage observability with the Grafana LGTM Stack, Grafana Cloud, or Grafana Enterprise Stack, including Grafana Mimir, Grafana Loki, and Grafana Tempo.We\’re scaling fast and value an open-source legacy, global collaboration, and meaningful work. We welcome candidates from diverse backgrounds and encourage you to apply if this role excites you.The Opportunity:As Director of Solutions Engineering for the EMEA region, you will build and lead a high-performing Solutions Engineering team. You will own regional GTM initiatives with sales leadership, collaborate with Customer Experience to ensure post-sale success, and work with Marketing to drive adoption programs for OSS and commercial/cloud Grafana products. You will partner with Product Management and Engineering to influence roadmaps based on customer and team feedback and your experience in the Monitoring and Observability space. You will be responsible for hitting and exceeding regional financial targets and driving global impact through effective leadership.What You\’ll Be Doing:Attract, recruit, ramp, and mentor a diverse team of Presales SEs.Lead with a servant-based, player/coach approach, balancing field responsibilities with team development and career growth.Direct day-to-day activities based on guidance from leadership, owning regional planning, actions, and outcomes.Partner with EMEA sales leadership on customer programs, marketing initiatives, and community/events to drive adoption and expansion.Provide executive sponsorship of key accounts in the region and act as a thought leader for customers and Grafana within EMEA.Understand key customers\’ adoption strategies and develop programs and collateral to enable success.Ensure customer requirements are met by collaborating with Product Management and Engineering, prioritizing time using data-driven insights.Own and report on quarterly cadence of the team while assisting prospects with demonstrations, deep dives, trials, and proofs of value.Identify and drive enablement and sell with/through channel partners at local, regional, and global levels with RSI and GSI partners.What Make You a Great Fit:5–10 years of leadership experience in a high-tech environment in roles such as Developer, Architect, Sales Engineer/Architect, or Manager.Proven success in a fast-paced, remote-first, high-growth setting.Track record of mentoring and developing people and managing performance over time.Open Source selling or Cloud-first/Product-led GTM experience is a plus.Experience with formal sales methodologies (e.g., MEDDPICC) and value-based selling.Direct experience selling monitoring/data/visualization products.Ability to own a book of business and drive over-quartier targets for self and team.Bonus Point For:Strong understanding of observability solutions; Grafana, Prometheus, and Loki familiarity is a plus.Compensation & Rewards:In the UK, the OTE range for this role is £166,500 – £200,100. Compensation varies by level, experience, and skillset. Roles include Restricted Stock Units (RSUs) to align incentives with Grafana Labs\’ growth. RSUs reflect shared outcomes as the company scales globally.Compensation ranges are country-specific. If you are applying from a location different from the listed country, your recruiter will discuss the market\’s pay range and benefits at the start of the process.Why You\’ll Thrive at Grafana Labs:100% Remote, Global Culture – a remote-first company with global collaboration and purpose.Scaling Organization – meaningful work in a high-growth environment.Transparent Communication – open decision-making and regular updates.Innovation-Driven – autonomy and support to ship great work and try new things.Open Source Roots – community-driven values in how we work.Empowered Teams – high trust, low ego, outcomes-focused culture.Career Growth Pathways – defined opportunities for development.Approachable Leadership – visible and engaged leadership.Passionate People – a team of smart, supportive colleagues.In-Person Onboarding – onboarding to learn about Grafana from day one.Balance is Key – global annual leave of 30 days; 3 days reserved for Grafana Shutdown Days. Local legislation applies where applicable.Equal Opportunity Employer: Grafana Labs recruits, trains, compensates, and promotes without regard to race, religion, color, national origin, gender, disability, age, veteran status, or other protected characteristics. We believe equality and diversity strengthen our organization.Grafana Labs may use AI tools in recruitment to assist in matching CVs to openings, but recruitment review remains human-led to ensure alignment with current openings.For information about how personal data is used after applying, please review our privacy policy.Apply for this job Field requirements and submission details are available via the application form.Equal Opportunity Employment Information: Grafana Labs invites voluntary demographic information in a confidential survey to help us improve diversity in our candidate pool. Providing this information is optional and will not affect your opportunity for employment.

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