Director, Global Sales Strategy & Operations | United Kingdom | Remote in London

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open-source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognisable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies – including Bloomberg, JPMorgan Chase, and eBay – manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self‐managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki) and traces (Grafana Tempo).

We are scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

Grafana’s GTM organization is looking for a Director of Global Sales Strategy & Operations. Reporting to our Head of Field Operations, you will support the Global Sales organization to accelerate our go-to-market expansion efforts. You will partner directly with our London-based Global VP of Sales and their direct reports. To be successful, you will be able to operate in an unstructured, fast‐paced environment as you help build the foundations for our future growth.

What You’ll Be Doing:

• Act as a trusted advisor to our Sales leaders, identifying opportunities for improvement and aligning the organization around global goals.
• Set the rhythm of the business around forecasting, pipe generation, performance reviews, and planning with your business partners.
• Create, codify and enforce sales policies that drive scale, consistency and fairness.
• Establish measurements and reports to analyse business performance, set operational targets, and drive the programs across the larger Go‐To‐Market Operations team.
• Work with Sales leaders to evaluate strategic opportunities and/or transformational initiatives: new market evaluation, segmentation definition, sales process refinement, enablement needs, etc.
• Lead, develop, and mentor a team of global sales operations professionals driving towards a collective goal.

What Makes You a Great Fit:

• 7+ years of experience in strategy and operations, consulting, enterprise technology sales/strategy, or a similar role.
• Demonstrated track record of strategic thinking and analysis – seeing over the horizon to identify opportunities, envision models, and strategic paths to capture opportunities, as well as spot emerging risks.
• Experience in a Sales or GTM organization, and familiarity with common sales methodologies (MEDDPICC or MEDDIC) and models (rep productivity, rep capacity, and quota modeling).
• Experience with sales productivity tools (Outreach, Clari, People.ai).
• Excellent communication skills with executive audiences – explain "what it is", "why it matters" and "what should we do" in terms of your data and analysis.
• High comfort with ambiguity. You identify the right priorities and put in the hard work without need for external motivation.
• You think critically and creatively, continually reorienting to obstacles to define a better way to achieve our goals.
• You are an entrepreneurial and industrious leader that thrives collaborating with teammates that challenge you to grow every day.
• You carefully balance the ability to put a hard technical problem under a microscope, without losing sight of the bigger picture required to effectively communicate with stakeholders.
• You prioritise those things that are important and urgent (instead of just doing more).

Based in the UK.

Bonus Points For:

• Previous experience in open source.
• Experience with Grafana, Tableau or other analysis/BI tools.
• Experience with SQL or similar database querying language (you won’t be deep in SQL, but helps to have heard of a LEFT JOIN).
• Familiarity with Salesforce CPQ, Zuora, or other CPQ/Q2C/subscription management tools.

Compensation & Rewards:

In the United Kingdom, the OTE (On-Target Earnings) compensation range for this role is GBP 114,354 – GBP 137,225. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture – As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high‐growth, ever-evolving environment.
• Transparent Communication – Expect open decision‐making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding – We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it.
• Balance is Key – We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.

Equal Opportunity Employer:

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.