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- Tasks: Lead a team to enhance technical documentation for a fast-growing open-source company.
- Company: Join Grafana Labs, a remote-first tech powerhouse with a global collaborative culture.
- Benefits: Enjoy competitive salary, stock options, 30 days annual leave, and a supportive work-life balance.
- Why this job: Make a real impact by improving documentation that helps users succeed with innovative products.
- Qualifications: Experience in technical writing and team management in a dynamic environment.
- Other info: Work remotely with a passionate team and enjoy defined career growth pathways.
The predicted salary is between 78919 - 94703 £ per year.
Documentation & Technical Writing Manager | UK | Remote
United Kingdom (Remote)
Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies — including Bloomberg, JPMorgan Chase, and eBay — manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack , both featuring scalable metrics (Grafana Mimir ), logs (Grafana Loki ), and traces (Grafana Tempo ).
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
Documentation & Technical Writing Manager
This is a remote position. We are looking for candidates in the UK.
The Opportunity:
Documentation is among the most critical and consumed content by users of Grafana. As a Documentation and Technical Writing Manager at Grafana Labs, you will be guiding the direction and enhancement of our documentation. In this role, you\’ll manage a team of Technical Writers who develop documentation for developer audiences and interact with engineering and other internal and external groups to define team deliverables, priorities, and processes. You\’ll also contribute to the writing and editing of the documentation and create process improvements.
We are looking for a Documentation and Technical Writing Manager who understands the documentation and technical writing needs of a fast-growing company with both open source and commercial products. In addition to helping manage a technical writing team to keep up with our fast pace of development, you will also have an ownership role in improving our documentation site and working across the organization to identify documentation needs, requests, and prioritization. You will help drive collaboration across teams, responding to requests for a variety of tailored content that ensures our products are easy to learn and rapidly adopted.
What You’ll Be Doing:
- Understand the gaps in our current documentation and how to organize and build documentation for scale
- Help establish best practices within the technical writing team to keep up with our needs for documentation across projects and products
- Manage a team of technical writers
- Work with the technical writing management team and other stakeholders to support a collaborative, intentional content strategy across content types, including blogs and video
- Collaboratively develop opinionated content that helps users become successful with our products using our technical documentation
- Support a transparent project management process to help internal stakeholders track significant updates to our documentation
- Promote an approach that focuses on results and supports work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing
What Makes You a Great Fit:
- Experience leading and writing excellent developer documentation in a dynamic, fast-paced environment
- Experience interacting with engineering and other internal and external groups to define deliverables, priorities, and processes
- Player/coach mentality to engage with an international team
- Ability to quickly understand the organization’s needs and develop a plan in response, helping technical writers prioritize high-priority feature release work with other documentation, usability, and process improvements
- Experience managing remotely across global time zones
- Experience as a technical writer working on developer documentation
- Experience working with the open source community
- Experience building relationships and advocating for the technical writing discipline with internal stakeholders
- First-class written, verbal, and interpersonal communication skills
- Experience working with docs-as-code, Markdown, Git, GitHub, and project management tools
In the UK, the base compensation range for this role is GBP 78,919 – GBP 94,703 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs\’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
- 100% Remote, Global Culture –As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding – We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key – We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .
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Documentation & Technical Writing Manager | UK | Remote United Kingdom (Remote) employer: Grafana Labs
Contact Detail:
Grafana Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documentation & Technical Writing Manager | UK | Remote United Kingdom (Remote)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or other platforms. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how your skills align with their needs. Practising common interview questions can help you feel more confident.
✨Tip Number 3
Showcase your work! If you’ve got a portfolio or examples of your writing, make sure to share them during interviews. It’s a great way to demonstrate your skills and give potential employers a taste of what you can do.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us at Grafana Labs. It shows initiative and helps us get to know you better.
We think you need these skills to ace Documentation & Technical Writing Manager | UK | Remote United Kingdom (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Documentation & Technical Writing Manager role. Highlight your experience in managing technical writing teams and your understanding of developer documentation needs. We want to see how you can bring your unique skills to our team!
Showcase Your Writing Skills: Since this role is all about documentation, include samples of your best writing. Whether it’s user manuals, technical guides, or blog posts, we want to see your ability to communicate complex information clearly. Don’t forget to mention any tools you’ve used like Markdown or Git!
Be Authentic: Let your personality shine through in your application. We value transparency and authenticity at StudySmarter, so don’t be afraid to share your passion for technical writing and how you approach collaboration with teams. We’re looking for someone who fits our culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Grafana Labs
✨Know Your Documentation Inside Out
Before the interview, dive deep into Grafana's existing documentation. Familiarise yourself with their style, structure, and any gaps you think could be improved. This will not only show your initiative but also help you discuss how you can enhance their documentation effectively.
✨Showcase Your Team Management Skills
Be prepared to talk about your experience managing technical writers. Share specific examples of how you've balanced workloads, prioritised tasks, and fostered collaboration within your team. Grafana values a player/coach mentality, so highlight how you engage with your team while driving results.
✨Understand the Open Source Community
Since Grafana has strong open-source roots, demonstrate your understanding of the community and its needs. Discuss any previous experiences you've had with open-source projects or communities, and how you can leverage that knowledge to improve documentation for both developers and end-users.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current documentation challenges, team dynamics, or how they measure the success of their documentation efforts. This shows your genuine interest in the role and helps you assess if Grafana is the right fit for you.
