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- Tasks: Lead a dynamic Solutions Engineering team and drive innovative customer solutions.
- Company: Join Grafana Labs, a remote-first, open-source company making a global impact.
- Benefits: Enjoy competitive pay, stock options, and 30 days of annual leave.
- Why this job: Make a real difference in a fast-paced, high-growth environment with passionate colleagues.
- Qualifications: 5-10 years of leadership experience in tech; mentoring skills are a must.
- Other info: Embrace a culture of transparency, innovation, and career growth opportunities.
The predicted salary is between 140000 - 200100 £ per year.
Grafana Labs is a remote-first, open-source company with a global impact. Grafana is used by millions of users and by thousands of companies to manage observability with the Grafana LGTM Stack, Grafana Cloud, or Grafana Enterprise Stack, including Grafana Mimir, Grafana Loki, and Grafana Tempo. We’re scaling fast and value an open-source legacy, global collaboration, and meaningful work. We welcome candidates from diverse backgrounds and encourage you to apply if this role excites you.
The Opportunity:
As Director of Solutions Engineering for the EMEA region, you will build and lead a high-performing Solutions Engineering team. You will own regional GTM initiatives with sales leadership, collaborate with Customer Experience to ensure post-sale success, and work with Marketing to drive adoption programs for OSS and commercial/cloud Grafana products. You will partner with Product Management and Engineering to influence roadmaps based on customer and team feedback and your experience in the Monitoring and Observability space. You will be responsible for hitting and exceeding regional financial targets and driving global impact through effective leadership.
What You’ll Be Doing:
- Attract, recruit, ramp, and mentor a diverse team of Presales SEs.
- Lead with a servant-based, player/coach approach, balancing field responsibilities with team development and career growth.
- Direct day-to-day activities based on guidance from leadership, owning regional planning, actions, and outcomes.
- Partner with EMEA sales leadership on customer programs, marketing initiatives, and community/events to drive adoption and expansion.
- Provide executive sponsorship of key accounts in the region and act as a thought leader for customers and Grafana within EMEA.
- Understand key customers’ adoption strategies and develop programs and collateral to enable success.
- Ensure customer requirements are met by collaborating with Product Management and Engineering, prioritising time using data-driven insights.
- Own and report on quarterly cadence of the team while assisting prospects with demonstrations, deep dives, trials, and proofs of value.
- Identify and drive enablement and sell with/through channel partners at local, regional, and global levels with RSI and GSI partners.
What Make You a Great Fit:
- 5–10 years of leadership experience in a high-tech environment in roles such as Developer, Architect, Sales Engineer/Architect, or Manager.
- Proven success in a fast-paced, remote-first, high-growth setting.
- Track record of mentoring and developing people and managing performance over time.
- Open Source selling or Cloud-first/Product-led GTM experience is a plus.
- Experience with formal sales methodologies (e.g., MEDDPICC) and value-based selling.
- Direct experience selling monitoring/data/visualisation products.
- Ability to own a book of business and drive over-quartier targets for self and team.
Bonus Point For:
- Strong understanding of observability solutions; Grafana, Prometheus, and Loki familiarity is a plus.
Compensation & Rewards:
In the UK, the OTE range for this role is £166,500 – £200,100. Compensation varies by level, experience, and skillset. Roles include Restricted Stock Units (RSUs) to align incentives with Grafana Labs’ growth. RSUs reflect shared outcomes as the company scales globally. Compensation ranges are country-specific. If you are applying from a location different from the listed country, your recruiter will discuss the market’s pay range and benefits at the start of the process.
Why You’ll Thrive at Grafana Labs:
- 100% Remote, Global Culture – a remote-first company with global collaboration and purpose.
- Scaling Organization – meaningful work in a high-growth environment.
- Transparent Communication – open decision-making and regular updates.
- Innovation-Driven – autonomy and support to ship great work and try new things.
- Open Source Roots – community-driven values in how we work.
- Empowered Teams – high trust, low ego, outcomes-focused culture.
- Career Growth Pathways – defined opportunities for development.
- Approachable Leadership – visible and engaged leadership.
- Passionate People – a team of smart, supportive colleagues.
- In-Person Onboarding – onboarding to learn about Grafana from day one.
- Balance is Key – global annual leave of 30 days; 3 days reserved for Grafana Shutdown Days. Local legislation applies where applicable.
Equal Opportunity Employer: Grafana Labs recruits, trains, compensates, and promotes without regard to race, religion, color, national origin, gender, disability, age, veteran status, or other protected characteristics. We believe equality and diversity strengthen our organization.
Grafana Labs may use AI tools in recruitment to assist in matching CVs to openings, but recruitment review remains human-led to ensure alignment with current openings. For information about how personal data is used after applying, please review our privacy policy.
Director, Solutions Engineering | EMEA | Remote New United Kingdom (Remote) employer: Grafana Labs
Contact Detail:
Grafana Labs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Solutions Engineering | EMEA | Remote New United Kingdom (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing Grafana’s offerings inside out will help you stand out and show your genuine interest.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Director, Solutions Engineering. Highlight your leadership skills and past successes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Director, Solutions Engineering | EMEA | Remote New United Kingdom (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Solutions Engineering role. Highlight your leadership experience and any relevant technical expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role at Grafana Labs and how your background makes you a perfect fit for our team.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Quantify your achievements where possible, like exceeding sales targets or leading successful projects, to demonstrate your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our remote-first team!
How to prepare for a job interview at Grafana Labs
✨Know Your Stuff
Make sure you have a solid understanding of Grafana's products, especially in the Monitoring and Observability space. Familiarise yourself with Grafana Mimir, Loki, and Tempo, as well as any relevant open-source tools. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Leadership Style
As a Director of Solutions Engineering, your leadership approach is crucial. Be prepared to discuss your experience in mentoring and developing teams. Share specific examples of how you've led teams in high-growth environments and how you balance field responsibilities with team development.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive customer success. Think about past experiences where you've successfully collaborated with sales, marketing, or product management to achieve goals. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company Culture
Grafana Labs values a remote-first, collaborative culture. Research their open-source roots and community-driven values. Be ready to discuss how you can contribute to this culture and how your personal values align with theirs. This will demonstrate that you're not just a fit for the role, but for the company as a whole.
