CategoryClerical and AdministrativeJob LocationLondon, United KingdomTracking Code5568-263Position TypeFull-Time/RegularAre you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional ... and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! We are seeking a Global Mobility Operations Manager to join our Graebel team in a fast-paced environment. As Global Mobility Operations Manager you will lead a team of Relocation Supervisors who manage the consultants and associates delivering relocation services across a portfolio of corporate clients. Reporting to the Global Operations Director, you will hold your supervisors and their teams accountable for meeting and exceeding client SLAs and contractual targets, and drive engagement and productivity across the wider team. You will act as a senior operational partner to your clients — pre-empting issues in their service delivery plans and working alongside Global Account Managers to protect, deepen and grow each relationship — while balancing client needs against commercial and P&L impact, championing process and technology-led efficiencies, and serving as operational subject-matter expert on new client implementations. Duties & Responsibilities Lead and develop your Relocation Supervisors — coach, manage and develop the supervisors who lead your consultants and associates; identify the pain points blocking target achievement and help teams resolve them; Own service delivery across a client portfolio — ensure consistent, high-quality delivery against each client's SLAs and contractual agreements; oversee caseloads, file and data integrity, and compliance with client policies and Graebel standard processes. Drive global consistency across regions — partner closely with peer Operations Managers in other regions who support the same or similar clients within their own portfolios, aligning on a consistent approach to shared client accounts and ensuring a globally consistent standard of service delivery. encourage proactive engagement to enhance their relocation programmes, partnering with Global Account Managers to expand and optimise each relationship. Commercial & financial acumen — understand the P&L and financial impact of manager-level decisions, weighing commercial impact against client needs. Technology & automation — apply a strong technology lens to move processes away from manual effort towards automation and greater efficiency. New client implementations — act as operational subject-matter expert on new client wins, dedicating time to building programmes that are efficient and financially viable. Prioritisation & stakeholder management — flex across shifting priorities; manage a mix of internal queries (Account Management, Finance, Supplier Development) and client queries; prioritise your own workload while helping teams understand key priorities and hold them accountable for agreed actions. Strong commercial and financial acumen — able to understand P&L and the impact of manager-level decisions. ~ Awareness of data-protection / GDPR obligations when handling personal data. ~ Strong communication skills — able to present information and respond to questions from leadership, clients and employees, and produce clear reports and business correspondence. ~ Confident using service-delivery technology and CRM / case-management systems. Global-mobility / relocation (RMC) industry experience — strongly preferred. Experience supporting new client implementations or programme onboarding. Degree in Business or a related field, or equivalent relevant experience. Additional European language(s) would be advantageous. Occasional business travel (up to 25%).
Global Legal Operations Manager (Remote) in London employer: Graebel Companies
As a leading player in talent mobility, our company offers a dynamic work environment in London where innovation and integrity are at the forefront of our operations. We prioritise employee growth through comprehensive training and development opportunities, fostering a culture that values collaboration and excellence. Join us to be part of a team that not only supports your career aspirations but also champions a people-first approach in delivering exceptional service to our global clients.
